Opened 8 weeks ago

Last modified 8 weeks ago

#28626 assigned defect

Usability Research: Circuit Display - Uganda

Reported by: nyinz Owned by: nyinz
Priority: Medium Milestone:
Component: UX/Research Version:
Severity: Normal Keywords: ux-team
Cc: mcs, brade, gk, nyinz Actual Points:
Parent ID: #27010 Points:
Reviewer: Sponsor:

Description

Methodology
See file attached
Where: Tor Training in Kampala, Uganda
Participants: Seven (7)
Results
1.Summary of demographics
2.What users said
3.Conclusion
4.Recommendations

1.
The group consisted of 6 male users and 1 female user aged 20-50
Most users are technologists day to day tech users who use Tor on specific situations only

2.
Q1 Can you tell me what “Guard” means?
Most users don’t know what the this question means although they relate this word it with ‘protecting’ or something ‘safe’ No user in this group is knowledgeable about the of different kinds of node roles and Guard node roles

Q2 Can you identify which node is your Guard?
-It is unclear to all the users what ‘node’ means
-The user’s hesitate for more than 3 seconds before responding

Q3 Did you need a new circuit before? Why? Can you ask for a New Circuit now? Do you know what it means?
-Most users responded with a “No”
-Users do not understand this and what UI helps on it

Q4 Do you need more information about Guards? If yes, can you tell me how to find it?

Most users do not know where to find this information
Quote: “I don’t know”
Users did not discover the Guard link and did not speak about Tor Browser User Manual explanation about how guards selection works

Q5 Can you identify if you are connected by a bridge?
Most users said they could identify this however their tone suggests that they are having trouble finding it

3.
The majority of users were confused by the terms used in this questionnaire like Guard/node/circuit
The group responses reveal that knowledge about circuit and bridge settings is severely limited. In addition, users are having a hard time locating information on the circuit display

4.
-Users may be able to interact with the browser more easily if they could see how the different parts (guard/node/circuit/bridge) come together to provide secure internet access. Terminology could be revised for this purpose

Child Tickets

Change History (2)

comment:2 Changed 8 weeks ago by antonela

Owner: changed from antonela to nyinz
Status: newassigned
Summary: Usability Research: Circuit Display UgandaUsability Research: Circuit Display - Uganda
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