Opened 10 months ago

Closed 3 weeks ago

#28825 closed defect (user disappeared)

update to 8.04 causes immediate crash on MacOS 10.14.1

Reported by: gander2001 Owned by:
Priority: Very High Milestone: Tor: unspecified
Component: Core Tor/Tor Version:
Severity: Blocker Keywords: tbb-crash
Cc: mcs, brade, rl1987 Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I allowed an update from 8.02 to 8.04 and the browser did not re-open, but instead, immediately crashes. I have tried to install from a fresh copy of 8.04 and get the same behavior.

The erro message reads: "Tor unexpectedly exited. This might be due to a bug in Tor itself, another program on your system, or faulty hardware. Until you restart Tor, the Tor Browser will not be able to reach any websites. If the problem persists, please send a copy of your Tor Log to the support team. Restarting Tor will not close your browser tabs."

I cannot send you the log as your button doesn't capture anything.

Child Tickets

Change History (7)

comment:1 Changed 10 months ago by gk

Cc: mcs brade added
Component: Core TorCore Tor/Tor

So, we bumped Tor to 0.3.4.9 for this release and picked up OpenSSL 1.0.2q which both does seem to be unproblematic at first glance.

Please try running the application from a shell prompt and let us know what messages you see. Open Terminal and type this:

/Applications/TorBrowser.app/Contents/MacOS/firefox

(assuming you have installed Tor Browser into /Applications).

comment:2 Changed 10 months ago by gk

Keywords: tbb-crash added

comment:3 Changed 10 months ago by pili

I just upgraded my MacOS 10.14 to 10.14.1 and I can run Tor Browser 8.0.4 without any crashes.

Previously (on MacOS 10.14) I had upgraded my Tor Browser to 8.0.4 and that was also working fine without crashing.

comment:4 Changed 10 months ago by dgoulet

Milestone: Tor: unspecified

comment:5 Changed 10 months ago by rl1987

Hmm I run macOS 14.1 and it (TorBrowser version 8.0.4) doesn't crash for me.

Can you open Console.app and check if there is a crash log with filename firefox_ ... .crash and mentioning TorBrowser path in there? You should look under "Systems Reports" and maybe "User Reports". If you find a crashlog in there, please attach it to this ticket.

comment:6 Changed 10 months ago by rl1987

Cc: rl1987 added

comment:7 Changed 3 weeks ago by rl1987

Resolution: user disappeared
Status: newclosed
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