Opened 9 months ago

Closed 9 months ago

Last modified 9 months ago

#28835 closed defect (wontfix)

Tor Shortcut not moved/removed as McAfee quarantined firefox.exe

Reported by: Mummydogg Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Newbiedoo Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Tor updated yesterday and I have since re-downloaded several times but I keep getting a dialogue box saying: the 'firefox.exe' that this shortcut refers to has been removed or changed so may not work properly. Do you want to delete this shortcut. - I can't seem to access Tor in any other way on Windows 10. I download Tor to a different destination last night and managed to access via the shortcut it created but turn on my PC this morning, that shortcut has disappeared and back to the same problem again. Tor hasn't updated on my Windows 8 PC and I have no problem there.

Child Tickets

Attachments (1)

Tor Ticket.PNG (61.3 KB) - added by Mummydogg 9 months ago.

Download all attachments as: .zip

Change History (6)

Changed 9 months ago by Mummydogg

Attachment: Tor Ticket.PNG added

comment:1 Changed 9 months ago by gk

Component: - Select a componentApplications/Tor Browser
Owner: set to tbb-team
Priority: ImmediateMedium
Status: newneeds_information
Summary: Tor Shortcut not moved/removed tTor Shortcut not moved/removed

So, this is working for you on your Windows 8 machine with/without update? But not on your Windows 10 machine? We don't have changed anything regarding the installer, so hrm...

comment:2 Changed 9 months ago by gk

For cross-referencing this got mentioned on our blog, too: https://blog.torproject.org/comment/278935#comment-278935.

comment:3 Changed 9 months ago by milenk0

I've been experiencing the same issue for several days.
McAfee is to blame, as the executable keeps getting quarantined.
Shows the threat as "Real Protect-LS!FA7DF5DE780B"
i've submitted it to their system to be reviewed, but I'm not very hopefull.

comment:4 in reply to:  3 Changed 9 months ago by gk

Resolution: wontfix
Status: needs_informationclosed
Summary: Tor Shortcut not moved/removedTor Shortcut not moved/removed as McAfee quarantined firefox.exe

Replying to milenk0:

I've been experiencing the same issue for several days.
McAfee is to blame, as the executable keeps getting quarantined.
Shows the threat as "Real Protect-LS!FA7DF5DE780B"
i've submitted it to their system to be reviewed, but I'm not very hopefull.

Ugh. Thanks for figuring that out. There is nothing we can do here, so closing as WONTFIX.

comment:5 Changed 9 months ago by gk

Cc: Newbiedoo added

#28854 is a duplicate.

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