Opened 6 months ago

Last modified 6 months ago

#29123 needs_information defect

Firefox opening without Tor connection

Reported by: alpra Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Hi. I am a newbie. Installed Tor Browser (64-bit) on Windows system - worked fine for several months, but after recent updates, worked fine when first updated; however, whenever restarted later, the Tor connection window does not come up; just the Firefox window opens on a blank page and stays that way (there is no onion icon at all). Needless to say, I am unable to do anything further with the browser. I have tried disabling antivirus/firewall without success. Please help.

Child Tickets

TicketStatusOwnerSummaryComponent
#30116needs_informationtbb-teamTor Start ProblemApplications/Tor Browser

Change History (3)

comment:1 Changed 6 months ago by nickm

Component: - Select a componentApplications/Tor Browser
Owner: set to tbb-team

comment:2 Changed 6 months ago by cypherpunks3

Firefox window opens on a blank page and stays that way (there is no onion icon at all).

Reinstall it. or
https://trac.torproject.org/projects/tor/ticket/28749#comment:2

delete the extensions.json file in your Tor Browser directory
It should be located in path\to\torbrowser\Browser\TorBrowser\Data\Browser\profile.default

Last edited 6 months ago by cypherpunks3 (previous) (diff)

comment:3 Changed 6 months ago by gk

Status: newneeds_information

Do you have steps to reproduce your problem? Did you move Tor Browser around somehow as cypherpunks3 suggests?

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