#29234 closed defect (fixed)

Tor Browser Fails to start macos 10.14.3

Reported by: bbush Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I am running MacOS 10.14.3 And tour browser Phils to start. I also installed Firefox 60.5 esr and it to fails to start. i have tor ver. 8.0.4

Here is my error log from firefox:

AdapterDeviceID: 0x0d26
AdapterVendorID: 0x8086
Add-ons: activity-stream%40mozilla.org:2018.04.20.1103-b3b95672,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,jaws-esr%40mozilla.org:1.2,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:30.1.0,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:60.5.0
Bug_1086977: Didn't crash, please ignore
BuildID: 20190124141046
ContentSandboxCapable: 1
ContentSandboxLevel: 3
CrashTime: 1548870646
DOMIPCEnabled: 1
EMCheckCompatibility: true
FramePoisonBase: 9223372036600930304
FramePoisonSize: 4096
InstallTime: 1548870644
MozCrashReason: MOZ_CRASH(Using observer service off the main thread!)
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0d26FP(D00-L1000-W00000000-T010) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: esr
SafeMode: 0
StartupCrash: 0
StartupTime: 1548870644
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190124141046","version":"60.5.0","vendor":"Mozilla","platformVersion":"60.5.0","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":8,"cores":4,"vendor":"GenuineIntel","family":6,"model":70,"stepping":1,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":2200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x8086","deviceID":"0x0d26","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1440,"screenHeight":900,"scale":2}],"features":{"compositor":"opengl","gpuProcess":{"status":"unused"}}},"appleModelId":"MacBookPro11,2"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"esr","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17926},"addons":{"activeAddons":{"activity-stream@…":{"version":"2018.04.20.1103-b3b95672","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"aushelper@…":{"version":"2.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"firefox@…":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"followonsearch@…":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"formautofill@…":{"version":"1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"jaws-esr@…":{"version":"1.2","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Disabled e10s for users of OLDJAWS.","name":"Firefox ESR configurer for OLDJAWS screen reader","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"onboarding@…":{"version":"1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"screenshots@…":{"version":"30.1.0","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920},"webcompat@…":{"version":"1.1","scope":1,"type":"extension","updateDay":17920,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"60.5.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17920,"updateDay":17920},"activePlugins":[{"name":"Shockwave Flash","version":"32.0.0.114","description":"Shockwave Flash 32.0 r0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17906}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
TextureUsage: 59555840
Theme: classic/1.0
ThreadIdNameMapping: 6:"Gecko_IOThread",7:"Timer",8:"Socket Thread",9:"JS Watchdog",19:"BGReadURLs",20:"Hang Monitor",21:"Cache2 I/O",22:"Cookie",24:"DOM Worker",25:"IPDL Background",27:"LoadRoots",28:"GMPThread",29:"Compositor",30:"VRListener",31:"ImgDecoder #1",32:"ImageIO",34:"ImageBridgeChild",35:"mozStorage #1",37:"StreamTrans #3",38:"mozStorage #2",44:"HTML5 Parser",45:"localStorage DB",48:"ProcessHangMon",
Throttleable: 1
UptimeTS: 17.39698422
Vendor: Mozilla
Version: 60.5.0
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Please let me know if you need any other information.

Child Tickets

Attachments (1)

Tour browser crash report.rtf (82.2 KB) - added by bbush 11 months ago.

Download all attachments as: .zip

Change History (4)

comment:1 Changed 11 months ago by gk

Component: Core TorApplications/Tor Browser
Owner: set to tbb-team
Priority: HighMedium
Status: newneeds_information

So, your normal Firefox 60.5 fails to start on your macOS? How do you get this error log then? What does "fails to start" mean? Is it crashing? If so, do you have a crash log?

Changed 11 months ago by bbush

comment:2 Changed 11 months ago by bbush

When I launch Firefox, the icon appears in the toolbar and then the Mozilla crash reporter opens. The content of the crash report is what's in this ticket. I have also attached the crash report for Tor Browser.

comment:3 Changed 10 months ago by bbush

Resolution: fixed
Status: needs_informationclosed

I fixed my problem. I ran the following command in the terminal:

defaults write -g NSRequiresAquaSystemAppearance -bool Yes

I will close the ticket.

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