Opened 21 months ago

Closed 6 months ago

#29251 closed defect (user disappeared)

Tor Browser reports already having Tor open despite having none on Mac

Reported by: 3rdBattery Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version: Tor: unspecified
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


Using Mac, version 10.12.6

After updating to the newest version of Tor Browser and used it for about an hour, Tor Browser suddenly unlogged my user mid-session. After relogging to my user most programs seems to function fine, except for Tor Browser which reports an error , asking to close Tor Browser with the following line: "A copy of Tor Browser is already open. Only one copy of Tor Browser can be open at a time."

I have checked and made sure there was no open window of Tor, and have also deleted and reinstalled Tor just for good measure, though it did not solve the problem. I have seen many reports before encountering a similar problem on Firefox using Tor, but as I was using directly from the browser I do not think my situation is directly applicable. Thank you for reading this report, I look forward to hearing a response soon.

Child Tickets

Change History (2)

comment:1 Changed 21 months ago by mcs

Status: newneeds_information

It sounds like the tor process did not exit when your browser did (it is supposed to do so). Please use Activity Monitor to make sure no firefox or tor.real processes are running. Then open Tor Browser and let us know what happens.

Also, please explain what you mean by "Tor Browser suddenly unlogged my user mid-session." Did you actually get logged out of your macOS account? Or did the browser exit?

comment:2 Changed 6 months ago by mcs

Resolution: user disappeared
Status: needs_informationclosed

Closing due to lack of response.

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