Opened 8 months ago

Closed 3 months ago

#29362 closed defect (user disappeared)

getting video error message

Reported by: releasetheclowns Owned by: tbb-team
Priority: High Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: tbb-usability-website
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I see the following message "Sorry your browser does not support current video technology" please use Google Chrome

Im using version 8.0.5

Child Tickets

Change History (7)

comment:1 Changed 8 months ago by gk

Component: WebpagesApplications/Tor Browser
Keywords: tbb-usability-website added
Owner: set to tbb-team
Status: newneeds_information

Where do you get that and which operating system are you on?

comment:2 Changed 8 months ago by releasetheclowns

Im using Mac OS. If i use Firefox or google it works fine?
Only when i use Tor browser which is using Firefox as its default?

comment:3 Changed 8 months ago by gk

Do you have an example website where this is happening?

comment:4 Changed 8 months ago by beetv

I too got the video message error but now everything seems to be working pretty fine as I have been using beetv https://beetvapp.com/ to watch movies and tv shows including the tor.

comment:5 Changed 8 months ago by releasetheclowns

I tried Beetvapp and that did not display the video either. Ok i have tried everything under the sun and i waving the white flag. Closing ticket.

comment:6 in reply to:  5 Changed 7 months ago by gk

Replying to releasetheclowns:

I tried Beetvapp and that did not display the video either. Ok i have tried everything under the sun and i waving the white flag. Closing ticket.

Could you give us a link to a video which is not working for you? Did you try Firefox 60 ESR (which Tor Browser is built on)? See: https://www.mozilla.org/en-US/firefox/organizations/all/ for bundles.

comment:7 Changed 3 months ago by gk

Resolution: user disappeared
Status: needs_informationclosed
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