Tor Start Problem

I have using Tor for a while.It works fine for some days. Now my Tor browser opens just a blank page. If I type anythings in the url-bar, nothing is happening. I have changed the directory of installation, deleted extensions.json file nothing has worked.

If I tried for New-Identity, it displayed a message: TypeError: browser.webprogress is null

Trac:
Username: sagararla

Trac:
Parent Ticket: #29123 (moved)

added component::applications/tor browser owner::tbb-team parent::29123 priority::medium reporter::sagararla severity::normal status::needs-information type::defect labels

So, this happens with a clean, new Tor Browser in a previously unused directory? On which operating system + version? You are using Tor Browser 8.0.8?

Trac:
Status: new to needs_information

I'm using windows 8.1 (single language) & Tor 8.0.8 (latest version).

Trac:
Username: sagararla

Replying to sagararla:

I'm using windows 8.1 (single language) & Tor 8.0.8 (latest version).

Thanks! What about my first question? Do you have any antivirus/firewall software installed? If so, which one? If so, does it fix the problem is you temporarily uninstall it (disabling is often not enough)?

I'm using Avast. Disabling doesn't change the problem. I tried an older-version 6.0.3, it is working fine in any place(directory). I have problem with newly updated Tor-Browser(s).

I didn't try uninstalling the anti-virus

Trac:
Username: sagararla

Download a new install file: https://www.torproject.org/download/languages/ - I assume you want the 64bit English one for Windows

When you install it, chose a new directory you have never used before:

• e.g C:/TBTest/Tor Browser

Disable Avast (if you don't want to uninstall it). Run the new Tor Browser (the shortcut if you didn't create one, is in the folder you installed it to)

Report results back :)

I'm using a 64bit-Tor(downloaded again just to try). I have changed drive and the location, but still Tor opens just a blank-page.

Trac:
Username: sagararla

Yes, I have done everything above with Anti-virus disabled

Trac:
Username: sagararla

Alright, so what happens with a fresh bundle? You just see the browser window and that's it? Or do you get some start-up progress bar and dialog where you can configure Tor usage first?

Yes, I did get start-page where I can choose 'Connect' and 'Configure'. If I go for connect, the it shows a blank page

Trac:
Username: sagararla

We have previous bundles at https://archive.torproject.org/tor-package-archive/torbrowser/. Could you check which is the first problematic bundle for you?

Tor version 7.0.2 is the last working version, after that no version is working fine (with anti-virus disabled)

Trac:
Username: sagararla

Replying to sagararla:

Tor version 7.0.2 is the last working version, after that no version is working fine (with anti-virus disabled)

Okay, so, to be clear: 7.0.4 is the first version that is not working for you anymore? If that's the case let's try figure our what in the new version broke for you. 7.0.4 contains a new Tor version. Could you do the following: extract both 7.0.2 and 7.0.4 into different directories and replace the tor.exe in 7.0.4 with the old one shipping with 7.0.2 before you start the first time. If you open the Tor Browser directories with your explorer the tor.exe file is at Browser\TorBrowser\Tor respectively. After having copied over the older tor.exe over the one that we bundled with 7.0.4, does 7.0.4 start and work as expected?

I mean Tor-6.5a6 is the last properly working version. In version 7.0.2, I got the Tor-Page. But when I tried to surf the net, it gave a message saying 'Gah! your page got crashed'.

I tried to copy the firefox.exe (tor.exe) file from version-6.5a6 and replaced 7.0.1 firefox.exe file and tried to run it. It gave a error message "Platform version'52.2.0' is not compatible with minVersio >= 45.6.0 maxVersion <= 45.6.0"

Trac:
Username: sagararla

Replying to sagararla:

I mean Tor-6.5a6 is the last properly working version. In version 7.0.2, I got the Tor-Page. But when I tried to surf the net, it gave a message saying 'Gah! your page got crashed'.

Well, that may be different issues. What is with 7.0 and 7.0.1? And at which release did the 'Gah! your page got crashed' stop? Was the first release where this was not happening anymore the first one with the current "just-opening-a-blank-page"-behavior?

I tried to copy the firefox.exe (tor.exe) file from version-6.5a6 and replaced 7.0.1 firefox.exe file and tried to run it. It gave a error message "Platform version'52.2.0' is not compatible with minVersio >= 45.6.0 maxVersion <= 45.6.0"

Yeah, that's probably expected.

Tor Version 7.5.1 is where the I didn't an error message saying "Gah! Your Tab just crashed" (just showing a blank page). Version 7.0a4 is the last version where I got both the Tor-start page (we)and when I tried browsing something it displayed the message "Gah! Your Tab just crashed"

Some version previous to 7.0a4 didnt even show Tor-Home-page.

Trac:
Username: sagararla

Tor-start page - means after clicking on connect we will get a tor-home page (starting page) where everything looks fine and problem arise when I typed something to search

Trac:
Username: sagararla

Thanks. Let's omit the versions with an "a" in it for now (those are alpha versions). So, 7.0.11 is still showing the crash message, and 7.5 as well but 7.5.1 stopped doing that and you get just the blank white page instead? Do I see that right?

If we omit 'a', 7.5.1 is where I didn't get an error message. And 7.0 the previous version to 7.5.1 (as in the order if we omit 'a') is where I will probably will get the error messgae (I didnt try for version 7.0)

Trac:
Username: sagararla