Opened 3 months ago

Last modified 3 months ago

#30116 needs_information defect

Tor Start Problem

Reported by: sagararla Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: #29123 Points:
Reviewer: Sponsor:

Description

I have using Tor for a while.It works fine for some days. Now my Tor browser opens just a blank page. If I type anythings in the url-bar, nothing is happening.
I have changed the directory of installation, deleted extensions.json file
nothing has worked.

If I tried for New-Identity, it displayed a message: TypeError: browser.webprogress is null

Child Tickets

Change History (65)

comment:1 Changed 3 months ago by gk

Status: newneeds_information

So, this happens with a clean, new Tor Browser in a previously unused directory? On which operating system + version? You are using Tor Browser 8.0.8?

comment:2 Changed 3 months ago by sagararla

I'm using windows 8.1 (single language) & Tor 8.0.8 (latest version).

comment:3 in reply to:  2 Changed 3 months ago by gk

Replying to sagararla:

I'm using windows 8.1 (single language) & Tor 8.0.8 (latest version).

Thanks! What about my first question? Do you have any antivirus/firewall software installed? If so, which one? If so, does it fix the problem is you temporarily uninstall it (disabling is often not enough)?

comment:4 in reply to:  1 Changed 3 months ago by sagararla

I'm using Avast. Disabling doesn't change the problem. I tried an older-version 6.0.3, it is working fine in any place(directory). I have problem with newly updated Tor-Browser(s).

I didn't try uninstalling the anti-virus

comment:5 Changed 3 months ago by Thorin

Download a new install file: https://www.torproject.org/download/languages/ - I assume you want the 64bit English one for Windows

When you install it, chose a new directory you have never used before:

  • e.g C:/TBTest/Tor Browser

Disable Avast (if you don't want to uninstall it). Run the new Tor Browser (the shortcut if you didn't create one, is in the folder you installed it to)

Report results back :)

comment:6 Changed 3 months ago by sagararla

I'm using a 64bit-Tor(downloaded again just to try). I have changed drive and the location, but still Tor opens just a blank-page.

comment:7 Changed 3 months ago by sagararla

Yes, I have done everything above with Anti-virus disabled

comment:8 Changed 3 months ago by gk

Alright, so what happens with a fresh bundle? You just see the browser window and that's it? Or do you get some start-up progress bar and dialog where you can configure Tor usage first?

comment:9 Changed 3 months ago by sagararla

Yes, I did get start-page where I can choose 'Connect' and 'Configure'. If I go for connect, the it shows a blank page

comment:10 Changed 3 months ago by gk

We have previous bundles at https://archive.torproject.org/tor-package-archive/torbrowser/. Could you check which is the first problematic bundle for you?

comment:11 Changed 3 months ago by sagararla

Tor version 7.0.2 is the last working version, after that no version is working fine (with anti-virus disabled)

comment:12 in reply to:  11 Changed 3 months ago by gk

Replying to sagararla:

Tor version 7.0.2 is the last working version, after that no version is working fine (with anti-virus disabled)

Okay, so, to be clear: 7.0.4 is the first version that is not working for you anymore? If that's the case let's try figure our what in the new version broke for you. 7.0.4 contains a new Tor version. Could you do the following: extract both 7.0.2 and 7.0.4 into different directories and replace the tor.exe in 7.0.4 with the old one shipping with 7.0.2 before you start the first time. If you open the Tor Browser directories with your explorer the tor.exe file is at Browser\TorBrowser\Tor respectively. After having copied over the older tor.exe over the one that we bundled with 7.0.4, does 7.0.4 start and work as expected?

Last edited 3 months ago by gk (previous) (diff)

comment:13 Changed 3 months ago by sagararla

I mean Tor-6.5a6 is the last properly working version. In version 7.0.2, I got the Tor-Page. But when I tried to surf the net, it gave a message saying 'Gah! your page got crashed'.

I tried to copy the firefox.exe (tor.exe) file from version-6.5a6 and replaced 7.0.1 firefox.exe file and tried to run it. It gave a error message "Platform version'52.2.0' is not compatible with minVersio >= 45.6.0
maxVersion <= 45.6.0"

comment:14 in reply to:  13 Changed 3 months ago by gk

Replying to sagararla:

I mean Tor-6.5a6 is the last properly working version. In version 7.0.2, I got the Tor-Page. But when I tried to surf the net, it gave a message saying 'Gah! your page got crashed'.

Well, that may be different issues. What is with 7.0 and 7.0.1? And at which release did the 'Gah! your page got crashed' stop? Was the first release where this was not happening anymore the first one with the current "just-opening-a-blank-page"-behavior?

I tried to copy the firefox.exe (tor.exe) file from version-6.5a6 and replaced 7.0.1 firefox.exe file and tried to run it. It gave a error message "Platform version'52.2.0' is not compatible with minVersio >= 45.6.0
maxVersion <= 45.6.0"

Yeah, that's probably expected.

comment:15 Changed 3 months ago by sagararla

Tor Version 7.5.1 is where the I didn't an error message saying "Gah! Your Tab just crashed" (just showing a blank page).
Version 7.0a4 is the last version where I got both the Tor-start page (we)and when I tried browsing something it displayed the message "Gah! Your Tab just crashed"

Some version previous to 7.0a4 didnt even show Tor-Home-page.

comment:16 Changed 3 months ago by sagararla

Tor-start page - means after clicking on connect we will get a tor-home page (starting page) where everything looks fine and problem arise when I typed something to search

comment:17 Changed 3 months ago by gk

Thanks. Let's omit the versions with an "a" in it for now (those are alpha versions). So, 7.0.11 is still showing the crash message, and 7.5 as well but 7.5.1 stopped doing that and you get just the blank white page instead? Do I see that right?

comment:18 Changed 3 months ago by sagararla

If we omit 'a', 7.5.1 is where I didn't get an error message. And 7.0 the previous version to 7.5.1 (as in the order if we omit 'a') is where I will probably will get the error messgae (I didnt try for version 7.0)

comment:19 Changed 3 months ago by sagararla

I'm just following the order of the versions given i the page

comment:20 Changed 3 months ago by sagararla

Well I got error 'Gah! .....' in 7.0 version.

comment:21 in reply to:  19 Changed 3 months ago by gk

Replying to sagararla:

I'm just following the order of the versions given i the page

That page is not ordered so that newer versions are automatically below older versions. The version number is the important part here. So we have 7.0, 7.0.1... 7.0.11, 7.5, 7.5.1... So, with that in mind how does the situation look regarding my comment:17?

comment:22 Changed 3 months ago by sagararla

Well verion 7.0.11 is last one that gave an error message "Gah!....". Version 7.5 is not giving any error message, just a blank page

comment:23 in reply to:  22 Changed 3 months ago by gk

Replying to sagararla:

Well verion 7.0.11 is last one that gave an error message "Gah!....". Version 7.5 is not giving any error message, just a blank page

Okay, great. Now, let's look at the versions with an "a" in them. Where do change things if you test 7.5a1, 7.5a2... 7.5a10 (if they change at all within that range)?

comment:24 Changed 3 months ago by sagararla

Version 7.5a5 - just a Blank Page

Version 7.5a4 - Error page "Gah! ...."

Version 7.5.a3 - No windows version to download

Version 7.5a2 - Welcome to Tor- browser page, but gives an error "Gah! ..." page when browsing

comment:25 Changed 3 months ago by sagararla

All those when anti-virus disabled

comment:26 in reply to:  24 Changed 3 months ago by gk

Replying to sagararla:

Version 7.5a5 - just a Blank Page

Version 7.5a4 - Error page "Gah! ...."

Version 7.5.a3 - No windows version to download

Version 7.5a2 - Welcome to Tor- browser page, but gives an error "Gah! ..." page when browsing

Thanks, can you copy over the tor.exe (not the firefox.exe!) from a 7.5a4 over the 7.5a5 tor.exe, so that 7.5a5 is using the older Tor version? As I said above they should be in your Tor Browser directory in Browser\TorBrowser\Tor.

comment:27 Changed 3 months ago by sagararla

Replacing tor.exe of 7.5a5 with tor.exe of 7.5a4 - gives just a blank page

comment:28 Changed 3 months ago by gk

#30124 is a duplicate.

comment:29 Changed 3 months ago by sagararla

The problem is not solved.

comment:30 in reply to:  29 Changed 3 months ago by gk

Replying to sagararla:

The problem is not solved.

Yeah, I know, but opening new tickets with the same problem does not speed things up. So, let's try something else. When you see the blank page in 7.5a5 can you open about:config in your URL bar and set security.sandbox.content.level to 0? Do you still see your blank page issue after restarting Tor Browser then?

comment:31 Changed 3 months ago by sagararla

settting security.sandbox.content.level to 0 - display error page "Gah!...."

comment:32 in reply to:  31 Changed 3 months ago by gk

Replying to sagararla:

settting security.sandbox.content.level to 0 - display error page "Gah!...."

Great, so it seems sandboxing enabled is causing the blank page for you. How is the current Tor Browser version (8.0.8) behaving if you set that preference to 0?

comment:33 Changed 3 months ago by sagararla

typed about:config in the url-bar
nothing is happening

page is doing nothing. It doesn't load. It's just the blank page again

comment:34 in reply to:  33 Changed 3 months ago by gk

Replying to sagararla:

typed about:config in the url-bar
nothing is happening

page is doing nothing. It doesn't load. It's just the blank page again

Okay, then let's figure out which is the first version where you can't reset the security.sandbox.content.level preference because the URL bar is unresponsive (see above for a link to older Tor Browser versions). Does the last version where this works still get rid of the blank page by setting security.sandbox.content.level to 0 (and I guess you get the "Gah!..." in that case again)?

comment:35 Changed 3 months ago by sagararla

Is 8.0.8 is the latest version ??. There are version with 8.5a... etc. Should I check for 'a' versions as well

comment:36 in reply to:  35 Changed 3 months ago by gk

Replying to sagararla:

Is 8.0.8 is the latest version ??. There are version with 8.5a... etc. Should I check for 'a' versions as well

You could check the alpha versions, too, yes.

Last edited 3 months ago by gk (previous) (diff)

comment:37 Changed 3 months ago by sagararla

Are alpha version released before or after the original versions. [Ex. - 7.5 first then 7.5a or 7.5a first then 7.5]

comment:38 Changed 3 months ago by sagararla

Version 8.0 is giving nothing for"about:config". If 7.5a5 is the previous version for it, the problem is discussed

comment:39 in reply to:  38 Changed 3 months ago by gk

Replying to sagararla:

Version 8.0 is giving nothing for"about:config". If 7.5a5 is the previous version for it, the problem is discussed

Before 8.0 we have 7.5a6-7.5a10 and then 7.5-7.5.6 and then 8.0a1-8.5a10. Which of those versions changes about:config behavior for you?

Last edited 3 months ago by gk (previous) (diff)

comment:40 in reply to:  37 Changed 3 months ago by gk

Replying to sagararla:

Are alpha version released before or after the original versions. [Ex. - 7.5 first then 7.5a or 7.5a first then 7.5]

Before the stable versions. Thus you'd have 7.5aX before 7.5, for instance.

comment:41 Changed 3 months ago by sagararla

Version 7.5a10 allowed me to change setting of "security.sandbox.content.level to 0".
But when I restarted it, it directly gave me a error page "Gah!......"

Version 8.0 didn't load load the "about:config" page

comment:42 in reply to:  41 Changed 3 months ago by gk

Replying to sagararla:

Version 7.5a10 allowed me to change setting of "security.sandbox.content.level to 0".
But when I restarted it, it directly gave me a error page "Gah!......"

That's the first block, great. What about 7.5-7.5.6 and then 8.0a1-8.5a10?

comment:43 Changed 3 months ago by sagararla

Version 8.0a8 is the last version that loaded the "about:config" page. When I changed the security level to 0 and restarted the browser it show "Gah!...." page

comment:44 in reply to:  43 Changed 3 months ago by gk

Replying to sagararla:

Version 8.0a8 is the last version that loaded the "about:config" page. When I changed the security level to 0 and restarted the browser it show "Gah!...." page

That's what I expected. What happens if you install a Firefox Tor Browser is based on and start that one. Do you see the same crashes/issues? You can find downloadable bundles at https://www.mozilla.org/en-US/firefox/organizations/all/.

comment:45 Changed 3 months ago by sagararla

I am using firefox 66.0.3 and it is working fine

comment:46 Changed 3 months ago by sagararla

Are extended versions different from original versions ??

comment:47 in reply to:  46 Changed 3 months ago by gk

Replying to sagararla:

Are extended versions different from original versions ??

Yes, they are. Please check the ESR version, thanks!

comment:48 Changed 3 months ago by sagararla

Firefox browser[ESR] working fine and Tor 8.0.8 seems to be working too.

comment:49 Changed 3 months ago by sagararla

Will it work if I switched to Firefox original version??

comment:50 in reply to:  48 Changed 3 months ago by gk

Replying to sagararla:

Firefox browser[ESR] working fine and Tor 8.0.8 seems to be working too.

Wait. What do you mean with Tor 8.0.8 is working, too. I thought Tor Browser 8.0.8 is *not* working for you?

comment:51 Changed 3 months ago by sagararla

After installing Firefox [ESR], I have checked if Firefox[ESR] is working and it worked fine. And then I installed Tor 8.0.8 [after checking Firefox [ESR]] and checked if it is working and it is working too.

Now I have uninstalled Firefox [ESR] and checked again if Tor is working and yes it is working [I have not uninstalled Tor after Firefox[ESR] un-installation]

comment:52 Changed 3 months ago by sagararla

Now I have uninstalled Tor and reinstalled [in the same directory and anti-virus on] Tor 8.0.8 and it is working fine.

But the issue here is it will work for some-days [1 to 4] and after that will show a blank page.

The problem continues until next updated version [not probably the next updated version]

comment:53 in reply to:  52 Changed 3 months ago by gk

Replying to sagararla:

Now I have uninstalled Tor and reinstalled [in the same directory and anti-virus on] Tor 8.0.8 and it is working fine.

But the issue here is it will work for some-days [1 to 4] and after that will show a blank page.

The problem continues until next updated version [not probably the next updated version]

So, I wonder what on your machine is interfering here with Tor Browser. I still bet my money on your Antivirus tool. Could you get rid of it for testing (not just disabling)? If not, I we can try to debug this harder once the issue comes back. Another good thing to understand is is to figure out how you are getting Tor Browser to run again when this happens. Do you have steps for that?

comment:54 Changed 3 months ago by sagararla

Well, to explain it clearly I had issues about a year or something when I installed add-ons like adblocker on Tor. From then I had issues (Gah! ...). I read somewhere not to install other install other add-ons. I waited for a couple of updates and it worked fine. But not for long.

I have been experiencing the problem where I got error page [Gah!...].
And this blank page problem is the recent issue without error page [Gah!...]

I am reporting this when I am frequently experiencing this issue.

comment:55 Changed 3 months ago by sagararla

I don't know how it is working, but here are the steps: [Tor is not working at this stage in my PC]

1) No Tor installed in the system expect - Firefox 66.0.3

2) Installed Firefox [ESR] [Firefox 66.0.3 still in my system on different directory] and it is working fine

3) Installed Tor-8.0.8 and checked - it is working [1st time after the issue]

4) Uninstalled Firefox [ESR] and checked Tor - working fine

5) Uninstalled Tor and installed again - working fine

comment:56 Changed 3 months ago by sagararla

I think the problem will arise in couple of days (for sure).
I will uninstall my antivirus and will see if Tor working, then I will put the status under the same ticket (30116).

comment:57 Changed 3 months ago by gk

Sounds like a plan, thanks!

comment:58 Changed 3 months ago by sagararla

Thanks very much

comment:59 Changed 3 months ago by sagararla

Here we go. The same problem has arose. Now I have uninstalled my Anti-Virus and installed the Tor in the same directory as before and it showed me a blank page again.

comment:60 in reply to:  59 Changed 3 months ago by gk

Replying to sagararla:

Here we go. The same problem has arose. Now I have uninstalled my Anti-Virus and installed the Tor in the same directory as before and it showed me a blank page again.

Okay, could you test whether the steps in comment:55 still work for you? Where do you have your Firefox 66.0.3 installed and where did you install your Firefox ESR into? And where put you your Tor Browser 8.0.8 to make it work again?

comment:61 Changed 3 months ago by sagararla

I have installed Firefox(ESR) and Tor(8.0.8) on my desktop and Firefox(regular) in C-drive - Program-Files.

Yes, its working if I install Firefox(ESR) like last time. I know the problem will arise again.
(Tested this step now and Tor is now its working)

comment:62 in reply to:  61 Changed 3 months ago by gk

Replying to sagararla:

I have installed Firefox(ESR) and Tor(8.0.8) on my desktop and Firefox(regular) in C-drive - Program-Files.

Yes, its working if I install Firefox(ESR) like last time. I know the problem will arise again.
(Tested this step now and Tor is now its working)

We should find out how Firefox ESR influences Tor Browser here. Assuming this is happening again, could you

1) Copy the whole non-functioning Tor Browser somewhere else

2) Install Firefox ESR again and make sure Tor Browser is now working again on your desktop

3) Compare the non-functioning copy with the now functioning one

I'd be interested in what differs between the copy and the functioning one.

Additionally, if you are installing Tor Browser are you creating shortcuts? If so, could you delete those shortcuts and install Tor Browser without it? Maybe somehow those shortcuts are playing a role here...

comment:63 Changed 3 months ago by sagararla

Here is catch:
Now when I have uninstalled Firefox(ESR), Tor automatically stopped working. I have copied the Tor(non-working) to another Drive and deleted Tor from the original folder.

comment:64 Changed 3 months ago by sagararla

This didn't happen last time.

comment:65 Changed 3 months ago by sagararla

Now I have installed Firefox(ESR) and Tor(8.0.8) again both without shortcuts. And Tor is working fine.

Now I have Tor(non-working, copied to other Drive) and Tor(working on Desktop) and Firefox(ESR) on desktop.

Now I have ran Tors in both the folders, they seems to be working fine now with Firefox(ESR) installed

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