Tor will not connect

I have used Tor for many years and six days ago it stopped. I deleted it and reinstalled, i installed the newest beta, then reinstalled older versions. help tells me that webGL failed to load. When I type a web address it times out. It appears to send info but receives nothing back.

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Username: peterm

added component::applications/tor browser owner::tbb-team priority::medium reporter::peterm resolution::worksforme severity::normal status::closed type::defect labels

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Username: peterm

NVIDIA_System_Information_04-19-2019_17-18-54.txt

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Username: peterm

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Username: peterm

Tor_help_.docx

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Username: peterm

Firefox works perfectly.

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Username: peterm

I am guessing by "Tor" you mean Tor Browser?

If so, which version of Tor Browser?

And what operating system are you using?

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Owner: N/A to tbb-team
Component: Core Tor/Tor to Applications/Tor Browser

Yes Tor browser and currently 8.0.8 but have tried many down to 6. I am using Windows 10. The attachment shows the details.

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Username: peterm

I wonder what changed on your system so that it "stopped". Do you have an example web address that is not working for you but with your Firefox? Do you have some antivirus/firewall software that could interfere here? If so, which one? Does it solve your problem if you uninstall it (temporarily) and restart your computer? (Disabling is often not enough?

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Status: new to needs_information

Thank you so much for helping me with this. i changed to MS Office 365 at about the same time. No web addresses work in Tor at all. It just sits there grinding away then times out. Every thing works in Firefox. I tested with Google.com. I have turned off Total Defence Essential Antivirus and turned off the Windows Firewall then reinstalled Tor. This made no difference. I cannot pause the antivirus and restart as it starts right up again. I do not know how to uninstall the anti virus but will try using windows uninstall. The last time i did this it was very difficult as it resists being uninstalled like crazy. Is the " WebGL creation failed: * " an issue here? I will uninstall the antivirus tomorrow and reinstall Tor again.

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Username: peterm

Uninstalled Total Defence Antivirus and Tor works. How embarrassing.

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Username: peterm

I have reinstalled Total Defence whilst playing a movie and it seems to be working perfectly. Until (next time Total Defence does an update) I wonder if this is a good idea. Thank you for your help and patience.

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Username: peterm

The Trouble Shooting information looks exactly the same. The WebGL creation failed:* The proxy settings are also the same, Manual Socks Host 127.0.0.1 Port 9150 What a drag. Thank you again for your patience.

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Username: peterm

Yeah, I think the WebGL issue is not the problem here. My bets are that your Total Defence Antivirus is interfering with Tor and falsely blocking it. There might be options in its settings that prevents it from doing active traffic monitoring or something, dunno. But my advice would be to get rid of it and just use Windows' own defense capabilities.

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Status: needs_information to closed
Resolution: N/A to worksforme

Thank you, i will take your advice and save some money

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Username: peterm

closed

moved to tpo/applications/tor-browser#30245 (closed)