Opened 5 months ago

Closed 5 months ago

Last modified 5 months ago

#30245 closed defect (worksforme)

Tor will not connect

Reported by: peterm Owned by: tbb-team
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I have used Tor for many years and six days ago it stopped. I deleted it and reinstalled, i installed the newest beta, then reinstalled older versions.
help tells me that webGL failed to load. When I type a web address it times out. It appears to send info but receives nothing back.

Child Tickets

Attachments (2)

NVIDIA System Information 04-19-2019 17-18-54.txt (3.7 KB) - added by peterm 5 months ago.
Tor help .docx (683.6 KB) - added by peterm 5 months ago.

Download all attachments as: .zip

Change History (12)

Changed 5 months ago by peterm

Attachment: Tor help .docx added

comment:1 Changed 5 months ago by peterm

Firefox works perfectly.

comment:2 Changed 5 months ago by arma

Component: Core Tor/TorApplications/Tor Browser
Owner: set to tbb-team

I am guessing by "Tor" you mean Tor Browser?

If so, which version of Tor Browser?

And what operating system are you using?

comment:3 Changed 5 months ago by peterm

Yes Tor browser and currently 8.0.8 but have tried many down to 6. I am using Windows 10. The attachment shows the details.

comment:4 Changed 5 months ago by gk

Status: newneeds_information

I wonder what changed on your system so that it "stopped". Do you have an example web address that is not working for you but with your Firefox? Do you have some antivirus/firewall software that could interfere here? If so, which one? Does it solve your problem if you uninstall it (temporarily) and restart your computer? (Disabling is often not enough?

comment:5 Changed 5 months ago by peterm

Thank you so much for helping me with this. i changed to MS Office 365 at about the same time. No web addresses work in Tor at all. It just sits there grinding away then times out. Every thing works in Firefox. I tested with Google.com.
I have turned off Total Defence Essential Antivirus and turned off the Windows Firewall then reinstalled Tor. This made no difference. I cannot pause the antivirus and restart as it starts right up again. I do not know how to uninstall the anti virus but will try using windows uninstall. The last time i did this it was very difficult as it resists being uninstalled like crazy.
Is the " WebGL creation failed: * " an issue here? I will uninstall the antivirus tomorrow and reinstall Tor again.

comment:6 Changed 5 months ago by peterm

Uninstalled Total Defence Antivirus and Tor works. How embarrassing.

comment:7 Changed 5 months ago by peterm

I have reinstalled Total Defence whilst playing a movie and it seems to be working perfectly. Until (next time Total Defence does an update) I wonder if this is a good idea.
Thank you for your help and patience.

comment:8 Changed 5 months ago by peterm

The Trouble Shooting information looks exactly the same. The WebGL creation failed:*
The proxy settings are also the same, Manual Socks Host 127.0.0.1 Port 9150
What a drag.
Thank you again for your patience.

comment:9 Changed 5 months ago by gk

Resolution: worksforme
Status: needs_informationclosed

Yeah, I think the WebGL issue is not the problem here. My bets are that your Total Defence Antivirus is interfering with Tor and falsely blocking it. There might be options in its settings that prevents it from doing active traffic monitoring or something, dunno. But my advice would be to get rid of it and just use Windows' own defense capabilities.

comment:10 Changed 5 months ago by peterm

Thank you, i will take your advice and save some money

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