Opened 5 months ago

Closed 7 weeks ago

#30430 closed project (implemented)

Create Tor Personas

Reported by: antonela Owned by: dunqan
Priority: Medium Milestone:
Component: UX Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: antonela Sponsor:

Description (last modified by antonela)

This ticket is collecting our recent efforts to create Personas based on our global-south travels, in order to introduce a user-centered design process and enhance our collaboration across teams.

Useful links
https://trac.torproject.org/projects/tor/wiki/org/meetings/2018MexicoCity/Notes/UserStories
http://opendesignkit.org/methods/personas/
https://www.nngroup.com/topic/personas/

Child Tickets

Attachments (2)

02-tor-personas.pdf (406.3 KB) - added by antonela 5 months ago.
2.1-tor-personas.pdf (405.7 KB) - added by dunqan 3 months ago.

Download all attachments as: .zip

Change History (13)

comment:1 Changed 5 months ago by antonela

Description: modified (diff)

Changed 5 months ago by antonela

Attachment: 02-tor-personas.pdf added

comment:2 Changed 5 months ago by antonela

Cc: antonela removed
Owner: changed from antonela to dunqan
Reviewer: antonela

comment:3 Changed 5 months ago by clash

  • awareness misspelt as awarness
  • Journey could be simplified. "I want to do X So I can get Y" implies the user has not done X yet but wants to do it, in that case they haven't had that positive/meh/negative experience yet.
  • Onion misspelt as Onoin in Aleisha's Journey

comment:4 Changed 4 months ago by gwolf

In the "Fernanda" persona, right pane "Censorship" is red ("Tor completely blocked"). Nothing in her user story implies Tor is censored. And, being the stories something that track what happens in the real world, I understand Colombia does not implement Tor blocking.

Also, for Fernanda's journey → Awareness → "So I can" has no real text (lorem ipsum dolor sit amet...)

comment:5 Changed 3 months ago by dunqan

Thanks both!

Updated personas here: https://trac.torproject.org/projects/tor/attachment/ticket/30430/2.1-tor-personas.pdf

Notes as follows —

awareness misspelt as awarness

Fixed (plus a bunch of other typos).

Journey could be simplified. "I want to do X So I can get Y" implies the user has not done X yet but wants to do it, in that case they haven't had that positive/meh/negative experience yet.

Yep, I totally see your point – but I'm not sure what the best solution is. I think I'll leave the journeys as-is for the dev meeting and see what the wider team thinks.

Onion misspelt as Onoin in Aleisha's Journey

Also fixed.

In the "Fernanda" persona, right pane "Censorship" is red ("Tor completely blocked"). Nothing in her user story implies Tor is censored. And, being the stories something that track what happens in the real world, I understand Colombia does not implement Tor blocking.

Good spot! This was an error, it should have been "Unrestricted" (i.e. all green) as per the Airtable spreadsheet.

Also, for Fernanda's journey → Awareness → "So I can" has no real text (lorem ipsum dolor sit amet...)

Have updated that too.

Changed 3 months ago by dunqan

Attachment: 2.1-tor-personas.pdf added

comment:6 in reply to:  5 Changed 3 months ago by clash

Replying to dunqan:

Thanks both!

Updated personas here: https://trac.torproject.org/projects/tor/attachment/ticket/30430/2.1-tor-personas.pdf

Notes as follows —

awareness misspelt as awarness

Fixed (plus a bunch of other typos).

Journey could be simplified. "I want to do X So I can get Y" implies the user has not done X yet but wants to do it, in that case they haven't had that positive/meh/negative experience yet.

Yep, I totally see your point – but I'm not sure what the best solution is. I think I'll leave the journeys as-is for the dev meeting and see what the wider team thinks.

Onion misspelt as Onoin in Aleisha's Journey

Also fixed.

In the "Fernanda" persona, right pane "Censorship" is red ("Tor completely blocked"). Nothing in her user story implies Tor is censored. And, being the stories something that track what happens in the real world, I understand Colombia does not implement Tor blocking.

Good spot! This was an error, it should have been "Unrestricted" (i.e. all green) as per the Airtable spreadsheet.

Also, for Fernanda's journey → Awareness → "So I can" has no real text (lorem ipsum dolor sit amet...)

Have updated that too.

Looks awesome!

I have a couple of suggestions more that I wanted to run past you,

  1. In the Negative part of Aleisha's Journey, there's an extra "I want to N/A, So I can N/A".
  2. Aleisha and Alex have L2 as N/A, why not just remove L2 for them? There's no compulsion to know a second language. Similarly, Jelani has both English & French as his L2 so why not give him an L3? (I realise it won't be uniform but I don't think it needs to be 🤔)
  3. (More of a question) I notice a lot of British spellings, is that intentional or perhaps you're British :P

Thanks so much!

comment:7 Changed 3 months ago by dunqan

Hey Clash, good points!

Aleisha and Alex have L2 as N/A, why not just remove L2 for them? There's no compulsion to know a second language. Similarly, Jelani has both English & French as his L2 so why not give him an L3? (I realise it won't be uniform but I don't think it needs to be 🤔)

This is partly because I've built an over-complicated system of Sketch symbols for this doc, with the assumption that these personas may eventually number dozens across several projects and should be updateable from a set of cerntralised templates.

The downside is that we lose some flexibility with layout and presence of certain datapoints, but that's something I can certainly work on.

(More of a question) I notice a lot of British spellings, is that intentional or perhaps you're British :P

Haha, Scottish! 🏴󠁧󠁢󠁳󠁣󠁴󠁿

Should I convert to US English instead @antonela?

Last edited 3 months ago by dunqan (previous) (diff)

comment:8 in reply to:  7 Changed 3 months ago by antonela

Thanks clash and dunqan for reviewing it!

Replying to dunqan:

Should I convert to US English instead @antonela?

I don't think so. Let's wait for the open session to collect more feedback and plan the next iteration or extension.

comment:9 Changed 2 months ago by pili

Are we done here?
What are the next steps?
Otherwise we can close this ticket and create a project in gitlab for the Personas work so we can track updates and changes.

Or just add to the UX media repo...

comment:10 Changed 2 months ago by dunqan

This ticket's waiting on a post-dev-meeting writeup from myself (since I don't think anyone captured meeting notes) but I don't mind where that gets posted.

Doesn't look like there's any more feedback coming in for this version, and we have a pretty clear idea what the next iterations should include, so happy to close this and move to gitlab if you prefer!

comment:11 Changed 7 weeks ago by antonela

Resolution: implemented
Status: assignedclosed

I uploaded the latest files here

https://dip.torproject.org/torproject/ux/research/tree/master/persona

let's work on next iterations or adds directly in the repo. Thanks for this awesome work dunqan!

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