Opened 2 months ago

Closed 5 weeks ago

#31211 closed defect (duplicate)

Inaccurate and confusing Support doc can mislead macOS users into incorrectly using Tor Browser with two simultaneous instances of the Tor-Browser Data folder.

Reported by: monmire Owned by: phoul
Priority: Medium Milestone:
Component: Community/Tor Support Version:
Severity: Normal Keywords: Tor Support Portal uninstall Tor Browser - issue
Cc: ggus Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Tor Browser 8.5.4 on macOS 10.14.5 Mojave.

How do I uninstall Tor Browser? https://support.torproject.org/tbb/tbb-28/

The following inaccurate and confusing language pertaining to macOS appears in the documentation:

Locate your Tor Browser folder or application. The default location on Windows is the Desktop; on macOS it is the Applications folder (on macOS, you have to move it into the Applications folder when you complete the installation process).

The documentation inaccurately states, on macOS it is in the Applications folder (on macOS, you have to move it into the Application folder when you complete the installation process).

A user will be unable to find the Tor-Browser Data folder in /Applications because the Tor-Browser Data folder does not install in /Applications.

By default, the Tor-Browser Data folder installs in ~/Library/Application Support.

And, by default, TorBrowser.app installs in ~/Applications.


Duplicate the issue:

Per the inaccurate and confusing language pertaining to macOS in the documentation , a user moves the Tor-Browser Data folder to /Applications.

When the user quits and restarts Tor Browser, no Tor-Browser Data folder is present in its default location ~/Library/Application Support; thus, Tor Browser.app installs a new instance of the Tor-Browser Data folder in ~/Library/Application Support.

The computer now has two separate and simultaneous instances of the Tor-Browser Data folder.

One Tor-Browser Data folder is in /Applications, and the other Tor-Browser Data folder is in ~/Library/Application Support.


To avoid the possibility of confusing or misleading users into mistaken attempts to use Tor Browser with two separate and simultaneous instances of the Tor-Browser Data folder, we should change the inaccurate and misleading language pertaining to macOS in the referenced documentation to reflect something like the following:

On macOS, by default, your Tor-Browser Data folder installs in ~/Library/Application Support. On macOS, by default, your TorBrowser.app installs in /Applications. To uninstall Tor Browser, delete your Tor-Browser Data folder and delete your TorBrowser.app.

Child Tickets

Change History (1)

comment:1 Changed 5 weeks ago by antonela

Resolution: duplicate
Status: newclosed
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