Opened 4 months ago

Closed 6 weeks ago

#31459 closed defect (fixed)

Almost impossible to get the links via GetTor email service

Reported by: mrphs Owned by:
Priority: Medium Milestone:
Component: Applications/GetTor Version:
Severity: Blocker Keywords:
Cc: traumschule, hiro, gaba, phw, cohosh Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I was trying to help some folks inside Iran to download the Tor Browser, so naturally I tried to give gettor a try...

At first, I sent an empty email to gettor@… which apparently got lost in the void. Then I tried sending an email only with "help" in subject and body of the email. I immediately got the help message emailed back to me:

This is how you can request a tor browser bundle link.

 Send an email to: gettor@torproject.org

In the body of the email only write: <operating system> <language>.

We only support windows, osx and linux as operating systems.

At the moment please only use en as language.

Then I removed the entire body of the email and typed:

Windows English

Again I got the help message. Then I noticed the last line that says currently only 'en' is supported for English. A line I had totally missed (I'm guessing I'm not the only one). So I tried again this time with windows en and yet again what I got in response was the help message. At the end, I had to download the Tor Browser and upload it elsewhere for those users to download them.

After some more trial and error I realized the only way to get the links is if I compose a new email as opposed to replying to the gettor email. This is counter intuitive and makes it almost impossible for everyday users to actually get a working link.

Being censored already sucks, and spending a considerable amount of time to wrestle with a bot to send you the download links to an application so you can finally bypass censorship makes it a lot worse.

I suggest every time gettor fails to understand an email, it should fail back to sending Windows_en links which I'm assuming is the most popular request.

I don't know if anyone is currently working on GetTor but I'd consider this a blocker for a censored user to download Tor.

Child Tickets

Change History (6)

comment:1 Changed 4 months ago by mrphs

Additionally I noticed two more issues:

  • The help message is only in English with no indication whether the user can send a request or see the help message in another language. I think it would be useful to include examples in the email so if there's a chance that a user knows a little bit of English they can still understand what Example: windows en means.
  • The links that are being sent out are hosted on GitHub and GitLab, both of the sites have recently banned Iranian users and this might not be the best mirror link for them.

comment:2 in reply to:  1 ; Changed 4 months ago by phw

Replying to mrphs:

The links that are being sent out are hosted on GitHub and GitLab, both of the sites have recently banned Iranian users and this might not be the best mirror link for them.


What alternatives would you suggest? Over at #31339, archive.org was suggested but we need more alternatives.

comment:3 in reply to:  2 Changed 4 months ago by mrphs

Replying to phw:

What alternatives would you suggest? Over at #31339, archive.org was suggested but we need more alternatives.

Back then when me, sukhe and ilv were working on GetTor, the plan was to distribute Tor Browser through cloud storage platforms like Google Drive, Dropbox, etc. I don't remember the details exactly but IIRC we deployed Goolge Drive implementation. I don't know what the state of things are right now but perhaps that would be an option to look at?

comment:4 Changed 7 weeks ago by cohosh

Cc: cohosh added

cc'ing cohosh on open GetTor tickets.

comment:5 Changed 6 weeks ago by hiro

Hi,
emails are working now and there is an effort ongoing for localization too also on gettor.tp.o

comment:6 Changed 6 weeks ago by hiro

Resolution: fixed
Status: newclosed
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