Opened 14 months ago

Closed 8 months ago

#32119 closed defect (wontfix)

onboarding for "Goodbye Onion Button" could be better

Reported by: catalyst Owned by: brade
Priority: Medium Milestone:
Component: Applications/Tor Browser Version:
Severity: Normal Keywords: ux-team, tbb-onboarding, tbb-9.0-issues, TorBrowserTeam202004, ReleaseTrainMigration
Cc: diogosergio, tbb-team Actual Points:
Parent ID: Points: 3
Reviewer: Sponsor:

Description

I recently upgraded to 9.0a8 and tried to follow the onboarding screens.

The "How to Request a New Identity" button seems to register the click and release, but not do anything obvious. Only after a while did I notice that the "broom" icon seemed to be outlined in pale turquoise and pulsing. (on macOS 10.12.6; on Linux it seems to be a slightly more visible pale turquoise with a non-pulsating but more visible turquoise border)

I think this is because the location of the "How to Request a New Identity" button is too far away from the actual browser toolbar, so maybe some more obvious animation or a doorhanger should be used?

Also the graphic on the right hand side of that onboarding screen seems to be missing a few elements from the toolbar, such as the bookmark star, the Security Level shield, and the search box. It's also not obvious to me what the onion icon in the yellow circle is supposed to represent.

For some reason, on Linux but not macOS, clicking on text in the onboarding screen activates a blinking vertical bar text insertion cursor (but doesn't allow editing text).

Child Tickets

Attachments (3)

NewIdentity_Update.2.png (1.3 MB) - added by diogosergio 13 months ago.
Fixed version.
IllustrationConcept.png (157.6 KB) - added by diogosergio 13 months ago.
NewIdentity_Update_Feedback.png (1.3 MB) - added by diogosergio 13 months ago.
Post Meeting Update.

Change History (18)

comment:1 Changed 14 months ago by gk

Keywords: ux-team tbb-onboarding added; ux onboarding removed

comment:2 Changed 13 months ago by gk

Keywords: tbb-9.0-issues tbb-9.0.1-can added

comment:3 Changed 13 months ago by pili

Cc: diogosergio added

diogosergio has agreed to look into this from a UX perspective

comment:4 Changed 13 months ago by sysrqb

Keywords: tbb-9.1.0-can TorBrowserTeam201912 added; tbb-9.0.1-can removed

comment:5 Changed 13 months ago by diogosergio

Hi everyone,

I've attached a mockup I've created for this ticket. I look at the flow and it seemed pertinent to keep the same functionality that is present on the normal onboarding e.g.: New Circuit.

What do you think?

This was my first ticket, so I didn't use any template, just posting here a .png of the Artboard. Tthe copy I used to explain the New Identity was from the Support pages.

Cheers,
Diogo

Last edited 13 months ago by diogosergio (previous) (diff)

Changed 13 months ago by diogosergio

Attachment: NewIdentity_Update.2.png added

Fixed version.

Changed 13 months ago by diogosergio

Attachment: IllustrationConcept.png added

comment:6 Changed 13 months ago by diogosergio

Added a concept for a new illustration, if we go down that route. It's just a quick mockup, not to be used in production.

Changed 13 months ago by diogosergio

Post Meeting Update.

comment:7 Changed 13 months ago by diogosergio

Hi everyone,

I've updated the proposed flow, following feedback from the meeting and created a new illustration to better represent the changes.
As always, feedback welcomed.

comment:8 Changed 13 months ago by pili

Owner: changed from tbb-team to brade
Status: newassigned

Assigning tickets to brade and mcs

comment:9 Changed 13 months ago by brade

Cc: tbb-team added

comment:10 Changed 12 months ago by mcs

Status: assignedneeds_information

Two questions:

  • Is the UX team happy with the new design?
  • Is it worth expending the engineering and localization effort that is required to make these changes? I assume most Tor Browser users have already updated to 9.x and they probably already looked at the onboarding... which means they will never see this new approach. In other words, it seems like we missed our opportunity to teach our users about this change.

comment:11 Changed 12 months ago by pili

Keywords: TorBrowserTeam202001 added; TorBrowserTeam201912 removed

I don't think this is going to happen this month. Moving to January

comment:12 Changed 12 months ago by pili

Points: 3

comment:13 Changed 10 months ago by pili

Keywords: TorBrowserTeam202002 added; TorBrowserTeam202001 removed

Moving tickets to February

comment:14 Changed 10 months ago by sysrqb

Keywords: TorBrowserTeam202004 ReleaseTrainMigration added; tbb-9.1.0-can TorBrowserTeam202002 removed

We can think about this as we get closer to redesigning the onboarding experience for the migration.

comment:15 Changed 8 months ago by pili

Resolution: wontfix
Status: needs_informationclosed

We will revisit this as part of the new onboarding review. Closing for now

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