#32919 closed defect (fixed)

Reset 2FA config for alsmith NC user

Reported by: alsmith Owned by: nextcloud-admin@…
Priority: Medium Milestone:
Component: Internal Services/Service - nextcloud Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

I broke the phone that was my second factor for signing into nextcloud, and now I cannot get in.

Per anarcat: "i think it would 'just' be a matter of resetting your 2fa config"

Here's a starting place on the help.nextcloud forum: https://help.nextcloud.com/t/2fa-device-lost/57569

Attached, I encrypted a .txt doc to anarcat to verify this request is coming from alsmith. I tried sign it without encrypting, but I couldn't get the doc to open correctly after it was signed. I hope this works. Let me know if I need to do something differently.

My nextcloud username is alsmith.

Child Tickets

Attachments (1)

signed by alsmith.rtf.gpg (1.5 KB) - added by alsmith 11 months ago.

Download all attachments as: .zip

Change History (2)

Changed 11 months ago by alsmith

Attachment: signed by alsmith.rtf.gpg added

comment:1 Changed 11 months ago by alsmith

Resolution: fixed
Status: newclosed
Summary: Rest 2FA config for alsmith NC userReset 2FA config for alsmith NC user
Note: See TracTickets for help on using tickets.