New RT queue 'training'

Hello, as part of Community Portal, we're setting up a remote training program. To manage the new requests, we would like to have a new queue in RT:

email address: training@tpo queue name: training access: pili, ggus

Trac:
Parent Ticket: #32893 (moved)

added component::internal services/tor sysadmin team owner::pili parent::32893 priority::medium resolution::fixed severity::normal sponsor::9 status::closed type::task labels

Trac:
Status: new to accepted
Parent: N/A to #32893 (moved)
Owner: tpa to anarcat

I've created the new queue, at least I think I did. The setup was a little more complicated than I thought it would be. I documented my findings here:

https://help.torproject.org/tsa/howto/rt/

The next step is to test the queue. See if you can make sense of it! :)

@pili: I assigned you this ticket, as an RT admin, for the next step. I believe that would be to grant gus access to the queue somehow, which might require creating a group. Let me know if you need help!

Trac:
Owner: anarcat to pili
Status: accepted to assigned

Hi,

I created a new group and I gave it access to the queue (I think... :) )

I tried sending a couple of emails to both training@tpo and training@rt.tpo and they've both been returned as undelivered by eugeni and rude respectively.

Is there something else that needs to be done to get the actual email address created?

Trac:
Owner: pili to anarcat

ouch - i should have checked that, will make sure that works today, sorry for the inconvenience.

Trac:
Status: assigned to accepted

okay, there's some weird greylisting stuff going on, but this should converge to something that works eventually. :p

the problem was that i forgot to reload a map, i updated the docs to try to avoid that error in the future.

i'll do some more tests and give you back the ticket when i'm confident i got things in order on my side. :)

i was able to create test tickets in the training queue, over to you!

Trac:
Status: accepted to assigned
Owner: anarcat to pili

I believe this is now done

Trac:
Status: assigned to closed
Resolution: N/A to fixed

closed

mentioned in issue #32893 (moved)