Opened 7 months ago

Last modified 5 months ago

#33037 new defect

Does civi handle bounces?

Reported by: hiro Owned by: tpa
Priority: Medium Milestone:
Component: Internal Services/Tor Sysadmin Team Version:
Severity: Normal Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Our torproject.org newsletter goes out from the address info@… which doesn't really exists.

This means that when an address bounces we don't get to know that it has in fact bounced. This unless CiviCRM has a way to handle bounces?

How do we know is the address we send emails via Civi are still valid?

Child Tickets

Change History (2)

comment:1 Changed 7 months ago by hiro

Summary: Does civi handles bounces?Does civi handle bounces?

comment:2 Changed 5 months ago by richarde

Hi, hiro ― our recommendation is to set up a real mailbox for info@…. Then, CiviCRM can be configured to connect to that mailbox via IMAP and parse the email and record any bounces in CiviCRM.

Ideally, the mailbox should only be used for this purpose, as CiviCRM adds a couple of folders to the mailbox and re-organizes emails in the inbox as it processes emails and determines whether there are any bounces.

Once the mailbox is available, we anticipate setup on our side will take no more than 4 hours.

Last edited 5 months ago by richarde (previous) (diff)
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