Opened 2 weeks ago

Closed 7 days ago

#33138 closed defect (fixed)

New RT queue and alias iff@tpo

Reported by: ggus Owned by: anarcat
Priority: High Milestone:
Component: Internal Services/Services Admin Team Version:
Severity: Normal Keywords:
Cc: pili, ggus, anarcat Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Hello, as part of Tor Village in Internet Freedom Festival (IFF), we are going to open a Call for activities. To manage the proposals, we would like to have a new queue in RT:

email address: iff@tpo
queue name: iff
access: pili, ggus

Child Tickets

Change History (13)

comment:1 Changed 12 days ago by pili

Cc: anarcat added
Component: Community/OutreachInternal Services/Services Admin Team

comment:2 Changed 12 days ago by anarcat

when's the iff? what's the deadline for this? thanks!

comment:3 Changed 12 days ago by anarcat

oh and can you see if you can create the queue yourself in RT to see if we could offload that part of the work, so that us sysadmins only have to deal with the underlying email bits (which I'm thinking of automating anyways)...

see if you can pick stuff off this checklist: https://help.torproject.org/tsa/howto/rt/ :)

comment:4 in reply to:  2 Changed 12 days ago by ggus

Replying to anarcat:

when's the iff? what's the deadline for this? thanks!

Ops, forgoto to add that. The Call for Proposals opens February 13th.

The instructions for 'Creating a queue' looks easy. :)

comment:5 Changed 11 days ago by anarcat

The instructions for 'Creating a queue' looks easy. :)

Great. Follow those and let me know if you hit a snag. Then I'll create the actual forwards for the queue.

By the way, my objective is to automate the creation of queues insofar as you could:

  1. create the Queue in the RT web GUI
  2. and it automatically works when you write to queue@…

writing to queue@… is a *different* forward, and maybe we want to encourage people to use the former so we have full automation and better autonomy... but i'd understand if we don't want people to be confused that way...

anyways, just a thought, let me know when you're done and i can look at creating the forwards, probably next week.

comment:6 Changed 11 days ago by ggus

Anarcat, I'm not an RT admin. If you give me permission, I can create the Queue.

comment:7 Changed 11 days ago by anarcat

i think pili can give you those perms, that would be a good exercise as well. :)

comment:8 Changed 8 days ago by gaba

Owner: changed from ggus to pili
Status: newassigned

comment:9 Changed 8 days ago by ggus

Anarcat, Pili is on medical leave until Monday 17th, could you create the queue?

comment:10 Changed 8 days ago by anarcat

Owner: changed from pili to anarcat

absolutely! i'll just do it already :)

comment:11 Changed 8 days ago by anarcat

Status: assignedneeds_information

which group should have access to the queue? right now i made it so people can create tickets at least and the queue should be accessible by rt admins already.

comment:12 Changed 8 days ago by ggus

group: iff
members: gaba, pili, gus

comment:13 Changed 7 days ago by anarcat

Resolution: fixed
Status: needs_informationclosed

created the group and granted it access, marking as resolved, reopen if i missed anything.

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