Support email flooding tor-assistants
|Reported by:||atagar||Owned by:||Runa|
|Actual Points:||Parent ID:|
Ok, I'm not sure if a ticket will help get the ball rolling but it's worth a shot. As everyone on tor-assistants@ knows we've been getting a flood of support email. This is most Persian, missing a subject, or otherwise easily identifiable but by now it's numbering in the thousands.
Considering the number of people on tor-assistants@ this is collectively soaking up a lot of time. What I understand from asking about this last week is that making a support list was blocked on getting a ticketing system, which was blocked on getting a vm, which was blocked on hardware... and that seemed like a very odd reason to not make an email list. :)
Could we please move forward with making a support@ list and shifting common sources of support queries (like get-tor) to use it?
Change History (6)
comment:1 Changed 4 years ago by atagar
- Owner changed from phobos to Runa
- Status changed from new to assigned
comment:5 Changed 4 years ago by arma
- Resolution set to fixed
- Status changed from assigned to closed