Set up a Tor support system
We need to set up a Tor support system to better handle support requests from users.
Step one is to find a ticket system to track help requests. I'm thinking RT at this point, but will look around and see if there are any good alternatives out there.
At some point we will also want to get more people on board, figure out what kind of SLA we can provide, how to charge for priority support per incident, and how to map a payment to a support request.