Opened 9 years ago

Closed 9 years ago

#4166 closed enhancement (fixed)

Update GetTor text about large email attachments

Reported by: runa Owned by:
Priority: Medium Milestone:
Component: Applications/GetTor Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


GetTor says the following about macos-i386, macos-ppc, linux-i386, and linux-x86_64:

Note that this package is rather large and needs your email provider to allow for attachments of about 30MB in size.

I suggest that we update this text to either list email providers that will allow for attachments of about 30MB, or list email providers that won't allow these attachments.

Can we also autoreply to users who request these packages from @gmail, @hotmail, and @yahoo and tell them that "Sorry, your provider will not allow for attachments of this size" (or something similar, I just want us to tell the users something)?

Most users have no idea what the maximum attachment size of their provider is, and so they end up emailing tor-assistants or community-support for help.

Child Tickets

Change History (2)

comment:1 Changed 9 years ago by kaner

This is related to #3920 and #2520.

I'm working on a fix for those tickets.

comment:2 Changed 9 years ago by kaner

Resolution: fixed
Status: newclosed

This was fixed a good while ago. Closing now.

(Here is the text that GetTor writes as a response now:

Sorry, but the package you requested (macos-i386) is too large for your
provider to accept as an attachment. Try using another provider that allows
for larger email attachments.)

Note: See TracTickets for help on using tickets.