Opened 9 years ago

Closed 9 years ago

#4396 closed task (fixed)

New email address for support requests, please update GetTor

Reported by: runa Owned by: kaner
Priority: Medium Milestone:
Component: Applications/GetTor Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

The Tor support system is up and running (#4068), so we should update the GetTor help text. The new email address for support requests is help@… (or help-fa@… for emails in Farsi).

Child Tickets

Change History (5)

comment:1 Changed 9 years ago by runa

Owner: set to kaner
Status: newassigned
Type: enhancementtask

What's the status on this? I'd like to move Tor support out of my inbox and into RT.

comment:2 Changed 9 years ago by kaner

Added help@… as the new help email address. Leaving this open until I've figured out the best way to change help@ to help-fa@ when Farsi is requested.

comment:3 Changed 9 years ago by runa

Why not have GetTor list help@rt for English requests, and help-fa@rt for Farsi requests (as in, list both email addresses in the automatic reply)? I could also manually move Farsi requests from the help queue into the help-fa queue, but that's a bit more work.

comment:4 in reply to:  2 Changed 9 years ago by runa

Replying to kaner:

Added help@… as the new help email address. Leaving this open until I've figured out the best way to change help@ to help-fa@ when Farsi is requested.

As said in #4395; we're going to scrap help-fa and just point the world at help for now.

comment:5 Changed 9 years ago by runa

Resolution: fixed
Status: assignedclosed

GetTor help text has been updated with help@…, so I'm marking this as fixed.

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