Opened 9 years ago

Closed 8 years ago

#4867 closed enhancement (wontfix)

interact with via email

Reported by: phobos Owned by: phobos
Priority: Medium Milestone:
Component: Internal Services/Tor Sysadmin Team Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


I find the rt web interface a huge impediment to doing anything with tickets. Is there a way I can interact with rt via email only?

I have basically ignored rt because the web interface gets in the way of doing any with the system.

Child Tickets

Change History (4)

comment:1 Changed 9 years ago by runa

I know that there is a way to interact with RT via email only, but I don't know how easy it is to set up or how long it'll take to do so. I wonder if more people will help with support if I do spend time on setting up RT-email-stuff, or if it's just you.

comment:2 Changed 8 years ago by runa

Owner: changed from runa to phobos
Status: newassigned

When we first set up RT, weasel and I decided that he would do server-stuff and I would do web-stuff. Setting up RT-email requires access to the server, which I don't have. Do you want to set up this yourself, give me access to the server, or should we drop this completely?

To give you an idea of what we would need, here is /etc/aliases from another group using RT via email:

# RequestTracker -- se
itk: "|(/bin/sleep 5s ; /usr/bin/rt-mailgate-3.8 --queue itk --action correspond --url"
itk-comment: "|(/bin/sleep 5s ; /usr/bin/rt-mailgate-3.8 --queue itk --action comment --url"
itk-take: "|/usr/bin/rt-mailgate-3.8 --queue itk --action take --url"
itk-resolve: "|(/bin/sleep 15s ; /usr/bin/rt-mailgate-3.8 --queue itk --action resolve --url"

mg-web: "|(/bin/sleep 5s ; /usr/bin/rt-mailgate-3.8 --queue mg-web --action correspond --url"
mg-web-comment: "|(/bin/sleep 5s ; /usr/bin/rt-mailgate-3.8 --queue mg-web --action comment --url"
mg-web-take: "|/usr/bin/rt-mailgate-3.8 --queue mg-web --action take --url"
mg-web-resolve: "|(/bin/sleep 2s ; /usr/bin/rt-mailgate-3.8 --queue mg-web --action resolve --url"

comment:3 Changed 8 years ago by phobos

Component: Tor SupportTor Sysadmin Team

comment:4 Changed 8 years ago by phobos

Resolution: wontfix
Status: assignedclosed

I'm starting to think rt is not going to scale well, so killing this request for now.

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