Opened 7 years ago

Closed 7 years ago

#5764 closed task (implemented)

Call user for support with OS X

Reported by: runa Owned by: phobos
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

A user really wants you to call and help him/her with using Tor on OS

  1. I have tried sending the short manual, links to videos, and explain in text what he/she should do, but we're not having any luck. See RT #2842 for more information.

Child Tickets

Change History (7)

comment:1 Changed 7 years ago by karsten

Why is this a Trac ticket?

comment:2 Changed 7 years ago by runa

Because phobos asked me to create a ticket whenever someone emailed help@… asking for support on the phone.

comment:3 Changed 7 years ago by karsten

Resolution: invalid
Status: newclosed

That sounds... weird. Please use direct mail, not Trac.

comment:4 Changed 7 years ago by phobos

Resolution: invalid
Status: closedreopened

actually, i left it up to runa how she wanted to contact me. If she wants to use trac,that's fine with me.

comment:5 Changed 7 years ago by phobos

Status: reopenedaccepted

comment:6 Changed 7 years ago by Sebastian

please do not start using the bug tracker for stuff like user support calls. Keeping up with it is nigh impossible as it is, and any more stuff that causes mail to get sent to everyone for stuff that affects exactly one person is crazy

comment:7 Changed 7 years ago by phobos

Resolution: implemented
Status: acceptedclosed
Note: See TracTickets for help on using tickets.