Opened 7 years ago

Closed 6 years ago

#5985 closed project (implemented)

English Language Support

Reported by: phobos Owned by:
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description (last modified by phobos)

Offer email, phone, chat, and forum support for English speakers needing help with Tor software and concepts.

Child Tickets

Change History (7)

comment:1 Changed 7 years ago by runa

How will this differ from what we're doing today?

comment:2 in reply to:  1 Changed 7 years ago by phobos

Replying to runa:

How will this differ from what we're doing today?

We don't offer formal support, just best effort. Consider our current support as "the UDP of support". Some are interested in paying for "the TCP of support" which involves live phone, chat, and email support for paid customers (via support plans or pay per question).

comment:3 Changed 7 years ago by karsten

Keywords: SponsorZ added
Milestone: Sponsor Z: November 1, 2013

Switching from using milestones to keywords for sponsor deliverables. See #6365 for details.

comment:4 Changed 7 years ago by phobos

Keywords: SponsorI added; SponsorZ removed

comment:5 Changed 7 years ago by phobos

Owner: phobos deleted
Status: newassigned

comment:6 Changed 7 years ago by phobos

Component: CompanyTor Support
Description: modified (diff)
Status: assignednew
Summary: English Help DeskEnglish Language Support

comment:7 Changed 6 years ago by lunar

Resolution: implemented
Status: newclosed

This sponsor project is over. Closing.

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