Opened 7 years ago

Closed 7 years ago

#6828 closed enhancement (fixed)

Write introduction to Tor help desk for new support assistants

Reported by: runa Owned by: runa
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

We are slowly getting more people to help out with the Tor help desk. I should write an FAQ with information about the questions we usually get, how we answer them, how we deal with issue xyz, and so on.

Child Tickets

Change History (3)

comment:2 Changed 7 years ago by runa

Note to self:

  • Users in China and Iran (and a few other places) need the Obfsproxy Tor Browser Bundle to connect, plus some extra bridges.
  • Kaspersky Internet Security 2012, Ad Muncher, and OpenVPN have been known to cause problems for the Tor Browser Bundle (random crashes and things like that).

comment:3 Changed 7 years ago by runa

Resolution: fixed
Status: newclosed

Done. I'll probably expand the wiki page at some point.

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