Opened 8 years ago

Closed 7 years ago

#6913 closed project (fixed)

Define help desk features

Reported by: phobos Owned by: runa
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

define the features we want in a help desk for email, web, chat, and phone support.

Child Tickets

Change History (2)

comment:1 Changed 8 years ago by phobos

Component: - Select a componentTor Support
Owner: set to runa

comment:2 Changed 7 years ago by runa

Resolution: fixed
Status: newclosed

The email help desk has been up and running for over a year, we do support users on IRC and on the phone, and we're in the process of setting up a Q&A page. I'm going to assume that this ticket is no longer needed and close it, please re-open if necessary.

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