Opened 7 years ago

Closed 6 years ago

#6914 closed project (implemented)

Define Help Desk Operations

Reported by: phobos Owned by: phobos
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

Define how we track support requests across email, web, chat, and phone mediums.

Define the operational hours and expected response times for email, web, chat, and phone mediums.

Define how we train support people.

Define when and how we charge for support.

Child Tickets

TicketStatusOwnerSummaryComponent
#6915closedrunaDefine how we track support requests across email, web, chat, and phone mediums.User Experience/Tor Support
#6916closedphobosDefine the operational hours and expected response times for email, web, chat, and phone mediums.User Experience/Tor Support
#6917closedrunaDefine how we train support people.User Experience/Tor Support
#6918closedphobosDefine when and how we charge for support.User Experience/Tor Support
#6919closedrunaDefine requirements for support staffUser Experience/Tor Support

Change History (2)

comment:1 Changed 6 years ago by runa

Owner: changed from runa to phobos
Status: newassigned

comment:2 Changed 6 years ago by phobos

Resolution: implemented
Status: assignedclosed

implemented

Note: See TracTickets for help on using tickets.