Opened 7 years ago

Closed 6 years ago

#6916 closed project (implemented)

Define the operational hours and expected response times for email, web, chat, and phone mediums.

Reported by: phobos Owned by: phobos
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: phobos Actual Points:
Parent ID: #6914 Points:
Reviewer: Sponsor:

Description

Define the operational hours and expected response times for email, web, chat, and phone mediums.

Child Tickets

Change History (4)

comment:1 Changed 7 years ago by runa

Support is currently on a best-effort-basis, so we don't really have set operational hours or response times. Having support assistants who spend an hour or two a day resolving tickets would be great, though.

comment:2 Changed 7 years ago by phobos

Cc: phobos added

Do we want to commit to a maximum time to respond? Like 3 days?

comment:3 Changed 6 years ago by runa

Owner: changed from runa to phobos
Status: newassigned

Not as long as users aren't paying for support. We can reopen this one we've got #6918 figured out.

comment:4 Changed 6 years ago by phobos

Resolution: implemented
Status: assignedclosed
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