Opened 8 years ago

Closed 7 years ago

#6917 closed project (fixed)

Define how we train support people.

Reported by: phobos Owned by: runa
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: Actual Points:
Parent ID: #6914 Points:
Reviewer: Sponsor:

Description

Define how we train support people.

Child Tickets

Change History (2)

comment:1 Changed 8 years ago by runa

I am thinking a combination of documentation (including #6828), IRC, and face-to-face/Skype. The more they know about Tor, and the more they are willing to go hunting for answers online/on IRC themselves, the better.

comment:2 Changed 7 years ago by runa

Resolution: fixed
Status: newclosed

I'm building https://trac.torproject.org/projects/tor/wiki/doc/support/Introduction and will write up a separate document describing how the support workflow works.

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