Opened 8 years ago

Closed 8 years ago

#6919 closed project (fixed)

Define requirements for support staff

Reported by: phobos Owned by: runa
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords: SponsorI
Cc: Actual Points:
Parent ID: #6914 Points:
Reviewer: Sponsor:

Description

Define requirements for support staff.

Technical skills, responsiveness, language skills,

Child Tickets

Change History (2)

comment:1 Changed 8 years ago by runa

Support staff should, ideally, be people we know and trust. They should be familiar with Tor and be able to debug issues on their own (read documentation, search through email archives, ask on IRC, and so on). Bonus points if they have done IT support before, but not a strict requirement.

Responsiveness really depends on the operational hours and expected response times that we will define in #6916. That said, I'd love to have someone spend an hour or two every day resolving tickets on rt.tpo.

SponsorL lists initial languages for support as English, Farsi, and Arabic, so we want someone who can provide support in either of those languages. SponsorL also lists Spanish, French, and Mandarin and languages we would like to be able to support.

comment:2 Changed 8 years ago by runa

Resolution: fixed
Status: newclosed

Draft job posting complete, going to consider this done.

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