Opened 7 years ago

Closed 7 years ago

#7475 closed defect (user disappeared)

Torbrowser crash on Windows

Reported by: EngIand Owned by: mikeperry
Priority: Very High Milestone: TorBrowserBundle 2.2.x-stable
Component: Firefox Patch Issues Version: Tor:
Severity: Keywords:
Cc: mikeperry Actual Points:
Parent ID: Points:
Reviewer: Sponsor:


When i start the browser as normal, Vidalia completes its run through and then opens the Torbrowser, i then get a windows error box stating "TorBrowser has stopped working"

i can check online for a solution which does absolutely nothing or close the program.

Under view problem details i see
Problem signature:

Problem Event Name: APPCRASH
Application Name: tbb-firefox.exe
Application Version:
Application Timestamp: 50893760
Fault Module Name: xul.dll
Fault Module Version:
Fault Module Timestamp: 508936b7
Exception Code: c0000005
Exception Offset: 007e6e8a
OS Version: 6.1.7601.
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Ive deleted the download and then re-extracted files / directories many times. Ive re downloaded at least 5 times always from the official site and ive tried extracting to different directories and even different HDD. I am always getting the same result.

Ive enevr had issues with previous releases of Tor, but am now coompletely unable to use it. I have no idea what could be causing the torbrowser to crash as soon as it tries to open.

Any help here would be greatly appreciated.

Child Tickets

Change History (5)

comment:1 Changed 7 years ago by arma

Cc: mikeperry added
Component: Tor bundles/installationFirefox Patch Issues
Owner: changed from erinn to mikeperry


Does the 0.2.3 TBB work for you?

(Go to and then scroll down to ALPHA)

comment:2 Changed 7 years ago by EngIand

Hi, thanks for your response

Ive downloaded the alpha from the page you linked. Im getting exactly the same problem with the alpha.

This is seeming to me like a problem with the browser itself, i havnt installed or uninstalled anything recently. Only change has been an attempt to update Tor by deleting the old and downloading the new.

When looking at the the problem details the fault module is detailed as the xul.dll, ive got no idea what this is but it would seem something is having an issue with it.

I am currently using Firefox 16.0.2 as my default browser and im having no issues with it.

I dont know where to go next with this. Not having Tor to use is a serious pain.

comment:3 Changed 7 years ago by sayan000

Owner: changed from mikeperry to sayan000
Status: newaccepted

comment:4 Changed 7 years ago by mikeperry

Owner: changed from sayan000 to mikeperry
Status: acceptedassigned
Summary: Torbrowser crashTorbrowser crash on Windows

Woah, this managed to slip through the cracks. We fixed a couple of crash bugs in TBB 2.3.25-5 (#8337 and #8324). Can you try that version?

If it still crashes, can you try to find a specific action that triggers the crash?

comment:5 Changed 7 years ago by mikeperry

Resolution: user disappeared
Status: assignedclosed
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