Trusteer crashes Tor Browser

Trusteer Rapport, a security software recommended by a lot of US banks, crashes Tor Browsers based on FF 17ESR. The bare Firefox 17ESR works.

Symptom: Vidalia tries to launch Tor browser after connecting to Tor, and silently disappears after a while without any error messages. The Windows Event viewer shows:

Faulting application name: tbb-firefox.exe, version: 17.0.3.4799, time stamp: 0x51247233 Faulting module name: RapportTanzan17.DLL, version: 3.5.1205.20, time stamp: 0x5111eda5 Exception code: 0xc0000005 Fault offset: 0x0000975d Faulting process id: 0x628 Faulting application start time: 0x01ce12f38252b6ad Faulting application path: C:\Users\username\Desktop\Tor Browser\FirefoxPortable\App\Firefox\tbb-firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\RapportTanzan17.DLL Report Id: c5a8fe6d-7ee6-11e2-b3e3-001fbc01a9d1

added component::applications/tor browser owner::tbb-team priority::medium severity::normal status::needs-information tbb-7.0-frequent tbb-crash type::defect labels

Workaround: Stop Trusteer, run TBB, start Trusteer again when done. Sadly, users don't see any error message. Somebody should investigate why and how we can catch the report that silently lands in the Windows Event log.

I received an answer from Rapport today:

"Following our developers investigation I am glad to inform you that the problem you have encountered was already resolved.

Rapport's new configuration is set not inject our code into Tor's latest version. Therefore, we would like to suggest that you advise users to install Tor's new version and manually checking for Rapport updates.

In order to manually check for Rapport updates, please follow these instructions:

1. Open the Rapport console (Start > Programs > Trusteer Rapport > Rapport console)
2. Click "More settings"
3. Click "Check for updates"
4. The update status should appear on the bottom in blue letters
5. Restart your computer

Please check if the issue recurs. Should the problem persist, we would be very interested in fixing it."

Closing this ticket.

Trac:
Status: new to closed
Resolution: N/A to fixed

Seems like Rapport need to learn about new Tor Browser again. Users reports about problem with Rapport in comments to blog post about new Tor Browser 4.0.

Trac:
Resolution: fixed to N/A
Status: closed to reopened

Trac:
Component: TorBrowserButton to Tor Browser

Marked #13547 (moved) as duplicate.

Marked #13492 (moved) as duplicate.

Marked #13627 (moved) as duplicate.

User contacted them:

I contacted Trusteer straight away when I found it was Trusteer at fault

They have kept me updated and they are working on a fix right now

Check for program updates regularly

Paul

Marked #13662 (moved) as duplicate.

Trac:
Cc: N/A to lecky123

Trac:
Username: cypherpunks_backup
Status: reopened to needs_information
Severity: N/A to Normal
Sponsor: N/A to N/A

Trac:
Username: cypherpunks_backup
Keywords: tbb deleted, tbb-crash added

#19334 (moved) is duplicate.

Trac:
Reviewer: N/A to N/A
Cc: lecky123 to lecky123, Joek, Naym
Summary: Trusteer Rapport crashes Tor Browser to Trusteer crashes Tor Browser

Trac:
Cc: lecky123, Joek, Naym to lecky123

#19257 (moved) is a duplicate.

#22709 (moved) is very likely a duplicate.

Trac:
Cc: lecky123 to lecky123, someonelse

Trac:
Cc: lecky123, someonelse to lecky123, someoneelse

Trac:
Cc: lecky123, someoneelse to lecky123, someoneelse, brade, mcs

Resolved #22615 (moved) as duplicate.

Trac:
Cc: lecky123, someoneelse, brade, mcs to lecky123, someoneelse, brade, mcs, phoul, torment

Trac:
Cc: lecky123, someoneelse, brade, mcs, phoul, torment to lecky123, someoneelse, brade, mcs, phoul, torment, tbb-7.0-frequent

Trac:
Cc: lecky123, someoneelse, brade, mcs, phoul, torment, tbb-7.0-frequent to lecky123, someoneelse, brade, mcs, phoul, torment
Keywords: N/A deleted, tbb-7.0-frequent added

Recent duplicate: #23642 (moved)

Resolved #24301 (moved) as duplicate.

Trac:
Cc: lecky123, someoneelse, brade, mcs, phoul, torment to lecky123, someoneelse, brade, mcs, phoul, torment, js9reyn

Trac:
Owner: mikeperry to N/A
Status: needs_information to assigned
Cc: lecky123, someoneelse, brade, mcs, phoul, torment, js9reyn to lecky123, someoneelse, brade, mcs, phoul, torment, js9reyn, mikeperry

Trusteer should be automatically disabled by TorBrowser, like all other untrusted add-ons.
It is not needed by banks despite them "recommending" it. I fix infected PCs for a living and every single one with Trusteer on it had broken or slow performance in all browsers. Also, the threat to privacy is much higher with Trusteer. It is closed source software that installs at the browser, application and driver levels. It could be capturing identity and financial information from hundreds of banks, sending all to a single company. I would go so far as to suggest TorBrowser and the website recommend uninstalling Trusteer Rapport to ensure it is off the machine, if it is detected.

Trac:
Username: keb

For a while there we had a horrible experience with Trusteer and our users. But I haven't heard many problems with it and Tor Browser lately. Is it still being an issue? Or did we finally make progress with getting them to fix their software?

Trac:
Status: assigned to needs_information

Let's give some more time for more information...

Trac:
Owner: N/A to tbb-team
Status: needs_information to assigned

Trac:
Status: assigned to needs_information

mentioned in issue #13475 (moved)

mentioned in issue #13492 (moved)

mentioned in issue #13547 (moved)

mentioned in issue #13627 (moved)

mentioned in issue #13662 (moved)

mentioned in issue #16915 (moved)

mentioned in issue #19257 (moved)

mentioned in issue #19334 (moved)

mentioned in issue #19423 (moved)

mentioned in issue #22615 (moved)

mentioned in issue #22709 (moved)

mentioned in issue #22928 (moved)

mentioned in issue #23642 (moved)

mentioned in issue #24301 (moved)

moved to tpo/applications/tor-browser#8337 (closed)