Opened 8 years ago

Closed 7 years ago

#8831 closed enhancement (fixed)

RT: Create per language article classes associated with the help queues

Reported by: lunar Owned by: runa
Priority: Medium Milestone:
Component: User Experience/Tor Support Version:
Severity: Keywords:
Cc: Actual Points:
Parent ID: Points:
Reviewer: Sponsor:

Description

As documented in RT, Articles can be used to write answer templates. It would probably make sense to
create an article class for each language and to associate these
classes with the support queues. It should also be specified to
only insert the article content in the reply when an article is
selected.

Child Tickets

Change History (1)

comment:1 Changed 7 years ago by runa

Resolution: fixed
Status: newclosed

Done, you can now create/modify/delete articles and include them when replying to tickets. Different queues have different article classes too, so you should only see French articles in the French queue.

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