gettor@gettor.torproject.org alias not working

In the past week, I've attempted to send mail to the GetTor mail robot addresses

gettor@gettor.torproject.org gettor@torproject.org

no subject, message body = 'help', and have not received any replies.

Am I doing it wrong, or is the alias down? Something else?

Trac:
Username: peter

added component::applications/gettor priority::medium reporter::peter resolution::fixed status::closed type::defect labels

It doesn't work because that alias doesn't exist. gettor@gettor.torproject.org is the correct alias, as the documentation shows.

Trac:
Status: new to closed
Resolution: N/A to not a bug

Replying to phobos:

It doesn't work because that alias doesn't exist. gettor@gettor.torproject.org is the correct alias, as the documentation shows.

I've sent mail to both addresses several times since 5/10/2013 with no response from either. Tried again this morning, so far no response.

Both addresses were listed in different places on torproject.org:

gettor @ torproject.org GetTor page (https://www.torproject.org/projects/gettor.html.en)

gettor @ torproject.org Short user manual (https://www.torproject.org/dist/manual/short-user-manual_en.xhtml)

gettor @ gettor.torproject.org Tor FAQ (https://www.torproject.org/docs/faq.html.en#GetTor).

Trac:
Username: peter

Trac:
Username: peter
Resolution: not a bug to N/A
Status: closed to reopened

That's a different bug then. This one was about 'gettor@torproject.org' not working.

Please don't recycle tickets. If you think there's an issue with @gettor.torproject.org please file a new bug, or contact the support team.

Trac:
Status: reopened to closed
Resolution: N/A to not a bug

Replying to weasel:

That's a different bug then. This one was about 'gettor@torproject.org' not working.

Well, that's what the subject says, but the description also mentions gettor@gettor.torproject.org not working.

Please don't recycle tickets. If you think there's an issue with @gettor.torproject.org please file a new bug, or contact the support team.

To be fair, I encouraged peter to reopen the ticket. And I think that was the right thing to do. It shouldn't have been closed in the first place, because peter mentioned that he did try gettor@gettor.torproject.org, and it didn't work. It's just that the subject was slightly misleading. Re-opening and changing the subject. It's still the same issue.

The fact that gettor@torproject.org is mentioned in two places in the documentation is another bug, or maybe two. Opening a new ticket for that.

peter, thanks for reporting these issues!

Trac:
Status: closed to reopened
Resolution: not a bug to N/A
Summary: GetTor@torproject.org alias not working to gettor@gettor.torproject.org alias not working

Seems like something happened to dkimverify?

procmail: [29855] Sun May 26 20:34:14 2013
procmail: Score:       1       1 "From .*@gmail.com"
procmail: Score:       0       1 "From .*@yahoo.com"
procmail: Score:       0       1 "From .*@yahoo.cn"
procmail: Executing "dkimverify"
procmail: Non-zero exitcode (1) from "dkimverify"
procmail: Match on ! "dkimverify"
procmail: Assigning "LASTFOLDER=/srv/gettor.torproject.org/mail-failed/new/1369600454.29855_0.getulum"
procmail: Notified comsat: "gettor@0:/srv/gettor.torproject.org/mail-failed/new/1369600454.29855_0.getulum"

When I try the same mail on the command line:

$ cat /srv/gettor.torproject.org/mail-failed/new/1369600454.29855_0.getulum  | dkimverify 
signature ok
gettor@getulum:~$ echo $?
0

Testing it more, it seems only mails from GMail get rejected by dkimverify, Yahoo seems to work. I have no idea why.

Trac:
Cc: N/A to sukhbir.in@gmail.com

I vaguely recall that sukhbir and kaner were talking to the dkimverify developer about this issue? Did that get dropped on the floor?

(It sounds like a bug in dkimverify.)

weasel points us to http://bugs.debian.org/711817

and also http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=711751

<weasel> weasel@valiant:~$ ssh getulum.torproject.org dpkg -l python-dkim | tail -n1
<weasel> ii  python-dkim                        0.5.3-1+deb7u1                all          Python module for DKIM signing and verification

The fixed version has been deployed.

Trac:
Resolution: N/A to fixed
Status: reopened to closed

closed

mentioned in issue #8901 (closed)

moved to tpo/anti-censorship/gettor-project/trac#8888 (closed)