wiki:doc/ISPCorrespondence

Version 37 (modified by surveillance104, 15 months ago) (diff)

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ISP Correspondence

This page will be used to keep track of the correspondence between Tor activists and the ISPs that are reached out to. Actual summary information and tables should be kept to GoodBadISPs with this page updated whenever an email is sent out and/or a reply received.

A few rules to keep this page tidy:

  • If you have sent the ISP a standard letter produced elsewhere (for example the one produced by Torservers), rather than paste the entire email it may be more straightforward to simply link to the letter and state "Standard inquiry template sent"
  • Keep companies listed in alphabetical order regardless if they are considered good/bad
  • Date all correspondence clearly and who it was that sent it (pseudonyms are fine, just so we know who is doing what)

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2Host

From GoodBadISP Original (10/19/14):Allows exit and regular relays on their VPS and dedicated servers (Coupon and proof they allow it Link ). They promise 1 Gbps unmetered but after trying them for a few weeks the maximum speed reached is between 10/20 Mbps. Compared to price this is not expensive. (bbln, 07/21/2014) Update 2014-10-15 Contacted ISP by e-mail and they didn't seem to know what a Tor node was, telling me vaguely that it had to "comply with the AUP." Expect difficulty if you run an exit node and get abuse reports.

A

Amazon Web Services (AWS)

From GoodBadISP Original (10/19/14):Amazon Web Services (AWS) (hosting) allows customers to run any non-exit of Tor servers provided any abuse complaints are handled in a timely manner. This enables Tor volunteers to run Tor Cloudservers on AWS.

IMPORTANT UPDATE (23 February 2016) from www.grepmaster.eu: Mr. Christian Spicker (spickerc@…) wrote (via e-mail) "[sic!] Hallo Herr Kühl,

ich habe für Sie Informationen zu TOR-Nodes eingeholt. Die Antwort bezieht sich auf offene Netzwerk Services, d.h. auch TOR. Nach unserer Auslegung der AWS Nutzungsbedingungen ist die Erstellung eines TOR-Netzwerks leider nicht gestattet, bzw. stellt einen Verstoß gegen unsere Nutzungsbedingungen dar.

Hier die direkte Antwort in Englisch (AUP = acceptable use policy):

Even assuming no Illegal content is accessed, noting the section of the AUP for "No Network Abuse" which says - Prohibited activities include: * Operation of Certain Network Services. Operating network services like open proxies, open mail relays, or open recursive domain name servers. ... I'd think that a Tor exit node is effectively an Open Proxy - anyone can connect via it (Open) and it then makes requests on their behalf (Proxy) ... and therefore would be in breach of the AUP.

Ich hoffe, ich konnte Ihnen weiterhelfen.

BG

christianspicker

Inside Account Manager | Amazon Web Services GmbH

Domagkstr. 28 | D-80807 München

email: spickerc@…

Amazon Web Services

Work Hard. Have Fun. Make History!

Amazon Web Services Germany GmbH Krausenstr. 38 10117 Berlin Geschaeftsfuehrer: Ralf Herbrich, Jonathan Weiss Ust-ID: DE260996625 Eingetragen am Amtsgericht Charlottenburg HRB 114708 B"

AmeriNOC

From GoodBadISP Original (10/19/14):Allows Tor as long you comply with their TOS, but in reality, i have not any problems for years.

Arvixe

Quoted from an email from abuse@… on 7/8/15: "We have had to decide that TOR falls underneath the 'Proxy Scripts/Anonymizer' section of what is disallowed on our hosting plans as per <http://www.arvixe.com/tos.php> . As such, we can not host TOR exit nodes, and that specific wording will be added to our TOS before too long."

From GoodBadISP Original (10/19/14):(hosting) Openly and respectfully state that while they dont permit a Tor exit on shared hosting accounts, you are very welcome to run one on a VPS account. 6/19/2013

Atlantic.Net

(quoted from two separate emails - permission was granted to quote directly)

"Unfortunately at this time we do not allow for any TOR use."

...

"Currently, we do not allow exit or non-exit Tor relays.

While our Cloud Engineers fully understand Tor, the differences in relay types, and that exit relays would/cloud potentially bring us the most hassle as a Cloud Hosting Provider, we are simply trying to not help/enable malicious users from employing the Tor network to do something that might be illegal and prefer to not deal with the possibility that our company may attract the attention of law enforcement agencies.

That being said, we often revisit our policies and may allow non-exit Tor relays at some point in the future."

Axigy

From GoodBadISP Original (10/19/14):Axigy is a superb Tor hoster. Handles abuse perfectly. Ask for custom quote.

Afterburst

From GoodBadISP original:

  • Quoting Nick from the team: "Yes hosting tor relays is allowed, however depending on the VPS you choose you'll probably want to enforce a speed limit"
  • I've asked their support and I got a negative answer (4/2012): "We used to allow Tor on our nodes, but unfortunately we have had some issues with our datacenter (Hetzner) in terms of AUP and such. Sorry but we cannot allow anything tor-related anymore."
  • That's sad but understandable. This policy likely means "no new Tor relays". I had some problems with abuse this month (5/2012), and they said it's fine for now but if they see too much abuse they would ask me to switch to a non-exit node. Still counts as a good experience as Nick seems to be very understanding of Tor.
  • No longer allows exits at all. Middle relays are fine.
  • Tried to sign up for VPS for non tor related purpose, was informed that when doing a "fraud check", they found my email associated with Tor. I asked for a refund.
  • I've had a good experience running a relay at Afterburst for several months now. Exits are no longer allowed and fair usage applies to your speed. I set off their proactive network monitoring for too many outgoing connections to destination port 22. They were easy to work with. After showing this was Tor relay traffic I haven't had any issues since. (07/2014)

B

Blacklotus

From GoodBadISP Original (10/19/14):Blacklotus allows Tor exits and has (quote management) "pretty liberal abuse handling policies"

BuyVM.net

From GoodBadISP Original (10/19/14):BuyVM.netLow cost and "good" bandwidth limit. Tor exit nodes were once allowed but no longer (per their Acceptable Use PolicyRelay nodes are fine.

blackpulsehosting

"We don't allow exit nodes since our datacenter doesn't like them, relays are ok to run." support@… 10/25/15

Gigatux

From GoodBadISP Original (10/19/14):has graciously allowed me to run a Tor relay for over a year and a half with no problems. They actually run their own relay named 'gigatux'. Customer support has been very good as well, and they have helped me handle two abuse complaints admirably. They also offer servers in the US, Germany, and Israel. -Blackpaw

C

Catalyst Host

From GoodBadISP Original (10/19/14):I bought a very cheap, reasonably powerful VPS from them through a Low End Box special. I then made the dubious decision of running an exit node on it without asking. Upon receiving a set of port-scanning abuse complaints they were very upset, but agreed to let me use the server as a non-exit relay. It's been running smoothly and quickly for two months now. (Oct. 2014)

ChunkHost

From GoodBadISP Original (10/19/14):Good bandwidth, great uptime, excellent support, all around excellent VPS provider. However they questionable policies about Tor. They received one DMCA notice and despite the standard response, tell me VPS will be disable with one more notification. Still working this out. -hRB Jan/2012

Cinipac

From GoodBadISP Original (10/19/14):Team Cinipac "allow on all server locations services like Tor/VPN/I2P because we are supporting projects who safe the privacy like wikileaks, Tor etc. We stand behind our customer and abuse will be forwarded to you to take action. If you have problems, need help etc. just only contact our Abuse/Law Department they will help you in this case. We do not provide any kind of information to third parties. Our company locate in Panama and we ignore court orders from other countries, because we think privacy is an human right."

CondoInternet ISP

From GoodBadISP Original (10/19/14):CondoInternet ISP Only located in and around Seattle, WA, CondoInternet supports 100 Mbps ($60 /mo) and 1 Gpbs ($80 /mo) relays. They also support exit routers so long as they don't receive many complaints, being a small company. Last I heard from their NOC, I was the only one on their network running an exit router. If you decide to run an exit router, I highly encourage the use of the "reduced exit policy". Allowing port 80 web traffic resulted in too many (malicious) complaints and they asked for me to take the router offline. I complied by turning it into a non-exit relay, but turned it back to an exit router using the reduced exit policy a couple of months later, and I haven't received any complaints yet. Just be nice and communicate openly with them, they fully support the idea of Tor, but being a small company they can't handle a lot of abuse complaints. I push as much as 30 TiB a month with a single exit router since they have no data caps. They also provide static /29 IPv4 networks, /64 IPv6 networks, and reverse DNS for a flat $25 setup fee.

Creanova

emailed support via their contact page , 'Niko Viskari' replied stating that Creanova allows Tor exit nodes. haven't personally hosted with them yet, i will update this page when i've purchased one of their servers. their VPS plans have reasonable prices and unmetered bandwidth on 100mb/s port speed. -- syndikal 24/03/2015

Cyberonic

From GoodBadISP Original (10/19/14): ;Cyberonic is now on the COVAD backbone, so you should be able to get service from them anywhere you could get other COVAD-based service. They offer 6.0m/768kbps at $59/month, w/ a static IP. Can't recall ever having downtime due to them and their TOS only restrict Email relay servers (and that's probably only enforced if you have complaints). All other servers ok. If you sign up, tell 'em brianwc sent you and I think I get a free month. -- BrianC

D

DigitalOcean

From GoodBadISP Original (10/19/14): DigitalOcean I asked them if a non-exit relay is allowed, they said yes, but answered a big NO about exit relays. I then started running 3 relays, and everything is going fine. Doesn't charge for bandwith overusage (yet, will update this when they do). But don't start pushing 30TB a month, use like 2x your allowed bandwith.

From Anonymous (7/30/15): DigitalOcean I sent a support ticket regarding hosting bridges and relays, they responded with it's allowed as long as I don't go over my bandwidth limitations. However, they also said if I do, every gigabyte of bandwidth I go over will be charged 2 cents (0.02USD). I have reached my maximum bandwidth allowed under my package, however, I am yet to receive any extra charge. At the moment, I have used roughly 700 gigabytes over my 'allowed' bandwidth. However, if I am charged it's cheaper to upgrade my package from $5.00/mo to $10.00/mo considering a terabyte of bandwidth costs $20.48 (1024x0.02=20.48) and the upgrading from $5.00/mo (1TB of bandwidth) to $10.00/mo (2TB of bandwidth) is cheaper. From an economical to bandwidth standpoint, it makes more sense to run eight $5.00/mo relays than single $80.00/mo relay. However, if you're running eight relays- ensure you limit the bandwidth usage to 1TB each relay, to avoid being overcharged (also, if you're running eight relays- thanks! <3).

E

Ethr.net

From GoodBadISP Original (10/19/14):Ethr.net is a Tor-friendly ISP that already has a 20Mbit Tor Exit Node hosted there. Their services are a bit pricey, but they have excellent peering, and offer a "Cheap-Net" option to give you he.net bandwidth at a little less than half of their listed prices (~$20/Mbit).

Evolucix

From GoodBadISP Original (10/19/14):Evolucix is a low cost VPS provider. They offer TUN/TAP extensions on top of OpenVZ to provide VPN capabilities. They are fine with bridges and relays but due to the US regulations running exit nodes can be tricky. Great service from my experience.

F

Future Hosting

From GoodBadISP Original (10/19/14):Future Hosting allowed me to run a Tor exit relay for 9 months. They fielded 24 DCMA notices. Then they asked me to disable Tor. (Sept 2014)

G

H

HostGator

From GoodBadISP Original (10/19/14): HostGator allowed Tor on VPS and Dedicated at least last year (2011), however you might want to check if this policy still applies. Their phone and live chat support is on 24/7. Hosted an exit relay for a couple of months. I discontinued my VPS because of the heavy price (still a great host though).

HostHatch

From GoodBadISP Original (05/01/16): HostHatch allowed Tor bridges and Tor Relay. But Tor exits, however, not allowed.Their provide both KVM vps and Openvz vps. And their VPS location and ISP are: Amsterdam, NL - Equinix Telecity Southeast AMS 5 , Stockholm, SE - Västberga Datacenter , Los Angeles, US - Telecom Center LA , Hong Kong - Pacnet and Sydney, AU - Equinix IBX SY3 Data Center.

HostUS

"Sorry , we don't allow exit nodes." (Oct. 16, 2014)

Non-exit relays are, however, allowed.

I

Inerail

From GoodBadISP Original (10/19/14): Inerail ISP/Hosting provider that allows Tor exit relays. Found the staff to be reasonably security conscious. All they asked was that I keep up with any abuse complaints. Service was a little pricey, but very reliable, I was able to do 100+ Mbps of traffic. Tor not permitted on virtual servers - colo/dedicated only.

IPX-Server

From GoodBadISP Original (10/19/14): Some BSA-notice regarding Torrents arrived, they informed me and told me to stop this "illegal activities" and said, after reading and (at least it seems so) understanding my reply explaining Tor with "ok, we won't interfere, your problem".

IPXcore

From GoodBadISP Original (10/19/14): IPXcore allows non-exit nodes.

J

K

Keyweb

From GoodBadISP Original: 2014-10-15 ISP has re-confirmed by e-mail that exit nodes are acceptable.

L

Luna Node

From GoodBadISP Original (10/19/14): Luna Node Fine with Tor relays, good bandwidth & cheap. Exit nodes explicitly prohibited . (May, 2014)

M

N

O

OVH

"We do however allow a Tor relay to be active on your server. Though it is at your own risk a peril, if illegal use is being made on your Server, your VPS may be terminated." (Dec 31, 2014)

Non-exit relays allowed on VPS, Exit relays at your own peril (sounds like they'd likely get terminated eventually)

P

PhoenixNap / Secured Servers

From GoodBadISP Original (10/19/14): PhoenixNap / Secured Servers Got the OK to run a middle-relay but a firm no on exit relays. I was told that if our account starts generating DMCA complaints, our service may be terminated. No issues though, and I've had wonderful experiences with support. Gigabit connections, 15TB bandwidth cap on many dedicated packages comes standard. (~rannmann, August 2014)

Psychz.net

Have had 5 abuse complaints come from them that look like the following:

Hi XXX, 

An abuse ticket has been submitted with details as described in the mail. 
We request you to take necessary action to resolve the abuse within 24 hours. 
If no action is taken within 24 hours we will NULL the IP. 

Following are the details of the ticket submitted:  
##########################################################################################  
< Insert incoming email abuse complaint here> 
##########################################################################################

Send standard 'This is a TOR node.' response and receive:

Hello,

Thanks for the update, I am  closing this ticket.

Thanks and Regards 
< Tech name here >,  
< Tech title >

Q

R

RamNode

"We strictly forbid tor exits for various reasons including the fact that we dont want any possible equipment seized (it does happen), subpoenas (and other legal requests), as well as the fact that it'll cause our IP ranges to end up in blacklists of various sorts and cause issues for other users.

As such you cannot host that here." (Nov. 3, 2014)

S

Server Complete

Stated in a person email in November 2014 that they do not allow exit nodes. -mmcc

Softlayer

From GoodBadISP Original (10/19/14):Softlayer allows for customized WHOIS, reverse DNS from their portal, and they are an utility provider. They have dedicated servers and cloud instances (Hourly or monthly billed). They come with 3,000 GB bandwidth standard, if you get a dedicated box. You can pick Dallas, Seattle, Washington D.C., and San Jose for server locations. By the end of the year (2011), you will also be able to run nodes in Europe and Asia as well. You may remember these guys: ThePlanet .com merged with SoftLayer in late 2010.

Slicehost/Rackspace

From GoodBadISP Original (10/19/14): Slicehost/Rackspace (a hosting provider, not an ISP) allows running Tor on their servers, but if anybody downloads copyrighted material illegally through Tor, that's a ToS violation. I had an issue with a DMCA (copyright violation) notice triggered by Tor activity exiting through my server, and I had to agree to block the port on which the material was downloaded for them to let me continue running the exit relay. Setting an ExitPolicy that only allows certain ports is probably smart if you don't want to get into trouble. Otherwise, the service is great; each server gets guaranteed 10 Mbps, and the network has never been down in the 6 months I've been a customer. Plans start at US $20/month, reasonably cheap as these things go. Update: 3 March 2010: Approach with caution. I'd love to move my exit node to Slicehost, but after trading several e-mails with a Greg in technical support, I could not get a straight answer about whether Tor complies with the company's AUP. Greg's response when pushed: "Again, we do not recommend this service to be run on our platform. If you have any other questions, please let us know." -- EricB

Sh3lls

From GoodBadISP Original (10/19/14): Sh3lls says their dedicated servers can be used for anything legal, as long as the customer handles abuse they're fine. As of December 4, 2013, Sh3lls notified me that my exit node will be terminated due to "excessive complaints", despite the fact that I've handled every notice brought to my attention and I'm running a restricted exit policy. Sh3lls.net is no longer an exit node friendly ISP.

SolarVPS

Contacted them regarding Tor, they didn't list it in their terms. Their response was "Thanks so much for taking the time to inquire about Tor before hand. We do allow it. Just be sure to keep an eye on your bandwidth usage so that you don't go over and incur overage fees. It's easy to monitor your bandwidth usage via the SolarSystem." Tor exit, and Tor relays are ok, just be sure to contact them before hand to let them know your intentions of running a tor node.

T

Tailored VPS

From GoodBadISP Original (10/19/14): Tailored VPS has a blog post about hosting Tor relays so I assumed they allow hosting one. Been their member since late January 2012. Good experience so far. -> I can confirm they are quite tor-tolerant (even exit nodes). They ask you to deal with the abuse letters they forward you, and may ask to add an exit policy to the "victim"'s IP as a precaution. Not the cheapest, but they play nice with Tor relays. Tailored VPS was bought out in January 2014 by Front Range Hosting , whose acceptable use policy specifically disallows Tor exits.

U

V

VPS6.NET

From GoodBadISP Original (10/19/14): VPS6.NET Tor initially allowed. Been hosting for an exit a couple of days there (also very nice support team!). - December 2012: They are now more strict about Tor. Middle nodes should be fine. However, if planning to host an exit, you might want to check if your desired exit policy is fine with them.

VPSWebServer.com

From GoodBadISP Original (10/19/14): VPSWebServer.com Windows VPS provider who allows to install Tor on their VPS Servers. I'm their customer for few months and ask them to install Tor and get positive answer. They allow to install all applications which are legal and don't abuse others. Also when you make order you will get dedicated IP address. Also their support is full managed who always help to solve your problem's and issue's.

Vultr

From GoodBadISP Original (10/19/14): Vultr They do not prohibit any lawful software/service from running, so running a Tor relay, or Tor exit is fine. Make sure to keep port 25 blocked, they have a tough policy on spam emails (port 25 is blocked by Vultr by default). Also, let them know your running one, and let them know your tor configuration, and they will work with you should any issues come up.

W

Wedos

After running exit-node for ~ 3.5 month: "we have received another reports about outgoing attacks from your server. Your VPS is now disconnected, until you create preventive steps against these attacks." I switched to non-exit-relay (10/11/2015)

X

Xmission

Statement from Pete Ashdown, Xmission's CEO, taken from email correspondence: "Customers can run Tor nodes, but have to be responsible for responding to all the abuse notices we'll forward to them." When asked "does that include exit nodes as well?", Pete responded "Yes". They also run an exit node of their own, which can be found at anon.xmission.com (2015/01/28)

XS4ALL

Policy regarding Tor (translation): They allow both exits and relays on their DSL and fiber connections. No ports are blocked if the operator configures the port filter to allow all traffic (level 0). Abuse can still still result in temporary blockades, therefore XS4ALL recommends to set a descriptive PTR record, configure Tor with an working e-mail address and use an dedicated IP address. They allow exits, but recommended setting a reduced exit policy and exit notice.

Y

Yourserver

Statement from one of their operators, received by ticket system (12/23/14): Client:" Hello, Its that true " exit nodes are acceptable, but with "strict" exit node policies." ? How much strict is it, which ports you allow(how many)? source: https://trac.torproject.org/projects/tor/wiki/doc/GoodBadISPs" Yourserver: "Hello, We would not recommend you launching TOR exit node. TOR relay would be Ok." Client: "Hi, Sorry but your answer was not clear to me. Why you do not recommend?(this means that you do not allow?) This is the position of the company? Can I publish your answer in the quoted source? Thank you." Yourserver: "Well, there have been plenty of complaints about TOR exit nodes generating large amounts of abuse reports. If you manage to keep your Exit Policy strict there won't be any problems, but leaving everything open isn't the best idea. Hope it helps."

Update (03/06/15), received by e-mail from one of their operators, after received two complaints in the same month: "Hello, Your TOR exit node generates too many complaints. Please stop it or we will have to suspend that server. Thank you for understanding."

i registered a swedish server in may 2014, set it with the most open exit policy. within two months they received a portscan complaint and suspended my server until i responded to a ticket. received another about 3 months later, permanent suspension of VPS (with 6 months left on plan). -- syndikal 24/03/2015


Z