wiki:doc/TorLauncherUX2016

Version 7 (modified by lnl, 3 years ago) (diff)

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Overview

Timeline
Oct-Dec 2015: User Experience Research
Dec 2015-Jan 2016: Iterative Interface Designs
Feb - March 2016: User Acceptance Testing

User Experience Research

The most representative behaviors:

P3: this participant configured a bridge successfully (obfs3, the default), even though they didn't need to. They didn't know the difference between censored websites and censored internet connections.
P11: this participant tries to connect using vanilla tor by clicking connect, which doesn't work against a censor that blocks public Tor relays. Then they try to connect using vanilla tor because they answered that they didn't need or a proxy, which also didn't work. They try connecting with a bridge (obfs3, default) and no proxy, which works.
P14: watch this poor user try the same configuration 7 times(?!!) and fail and guess proxy settings. 27 minutes, later, we cut them off. Because they are convinced they need a proxy, they failed to connect because they never bother to pick a different bridge (chose obfs3, required meek or custom).

My personal favorite 3, if I can suggest:
P1: this participant makes a correct configuration (obfs3, no proxy), but since bootstrapping took too long, was convinced it was wrong. Then tried "connecting directly" by pressing connect on the first screen, which worked. But the participant was convinced that they made a direct connection.
P4: after successful configuration, the participant is convinced that the file explorer on windows IS the Tor browser for a long time, before figuring out what the browser is.
P5: watch this participant create an email account on the fly and use the auto responder to use a custom bridge to connect successfully.

Iterative Interface Designs

Clickable Prototypes

Iteration 1: https://marvelapp.com/9620ef
Iteration 2: (Linda will locate the link and update this)...
Iteration 3: https://marvelapp.com/15a2294
Iteration 4: https://marvelapp.com/adj82f
Iteration 5: under construction. :)

User Acceptance Testing

Impact to Tor's Launcher

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