wiki:doc/community/HowToReportBugFeedback

How to Report a Bug or Give Feedback

Tor relies on the support of users and volunteers around the world to help us improve our software and resources, so your feedback is extremely valuable to us (and to all Tor users).

Feedback Template

When sending us feedback or reporting a bug, please include as many of these as possible:

  • OS you are using
  • Tor Browser version
  • Step by step of how you got to the issue, so we can reproduce it (e.g. I opened the browser, typed a url, clicked on (i) icon, then my browser crashed)
  • A screenshot of the problem
  • The log

How to Reach Us

There are several ways to reach us, so please use what works best for you.

Trac

You can file a ticket at https://bugs.torproject.org. We track all Tor Browser 8 related issues with the ff60-esr keyword.

Email

Send us an email at frontdesk@….

In the subject line of your email, please tell us what you're reporting. The more objective your subject line is (e.g. "Connection failure", "feedback on website", "feedback on Tor Browser, "I need a bridge"), the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam and we don't see them.

For the fastest response, please write in English, Spanish, and/or Portuguese if you can. If none of these languages works for you, please write on any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.

Blog post comments

You can always leave comments on the blog post related to the issue or feedback you want to report. If there is not a blog post related to your issue, please contact us another way.

IRC

You can find us in the #tor channel on OFTC to give us feedback or report bugs/issues. We may not respond right away, but we do check the backlog and will get back to you when we can.

Learn how to connect to OFTC servers: https://www.oftc.net/

Email Lists

For reporting issues or feedback using email lists, we recommend that you do on the one that is related to what you would like to report.

For feedback or issues related to Tor Browser use: https://lists.torproject.org/cgi-bin/mailman/listinfo/tbb-bugs

For feedback or issues related to our websites, please use: https://lists.torproject.org/cgi-bin/mailman/listinfo/ux

For feedback or issues related to Tor network or other projects developed by Tor please use: https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-dev

For feedback or issues related to running a Tor relay please use: https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-relays

For feedback on content related to Tor Browser Manual or support website: https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-community-team

Last modified 3 months ago Last modified on Jun 27, 2018, 3:13:17 PM