Changes between Version 12 and Version 13 of doc/support/Introduction


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Timestamp:
Feb 14, 2013, 12:58:21 AM (7 years ago)
Author:
runa
Comment:

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  • doc/support/Introduction

    v12 v13  
    1313= Working with tickets =
    1414
    15 To get an overview of all the tickets in the ''help'' queue (or any of the other queues), click on the name in the ''Quick Search'' box on the right. Click on a ticket to read the email from the user. If you feel that you are able to reply, click ''Basics'', and assign the ticket to yourself first.
     15To get an overview of all the tickets in the ''help'' queue (or any of the other queues), click on the name in the ''Quick Search'' box on the right. Click on a ticket to read the email from the user. If you feel that you are able to reply, click ''Basics'', and assign the ticket to yourself first. If you need help responding to the ticket, try asking in #tor or #tor-dev on irc.oftc.net, or search through [https://trac.torproject.org Trac tickets], [https://lists.torproject.org mailing list] archives, and other sites.
    1616
    1717= Dealing with support requests =