Changes between Version 16 and Version 17 of doc/support/Introduction


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Timestamp:
Feb 14, 2013, 1:19:10 AM (6 years ago)
Author:
runa
Comment:

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  • doc/support/Introduction

    v16 v17  
    1313= Working with tickets =
    1414
    15 To get an overview of all the tickets in the ''help'' queue (or any of the other queues), click on the name in the ''Quick Search'' box on the right. Click on a ticket to read the email from the user. If you feel that you are able to reply, click ''Basics'', and assign the ticket to yourself first. If you need help responding to the ticket, try asking in #tor or #tor-dev on irc.oftc.net, or search through [https://trac.torproject.org Trac tickets], [https://lists.torproject.org mailing list] archives, and other sites.
     15To get an overview of all the tickets in the ''help'' queue (or any of the other queues), click on the name in the ''Quick Search'' box on the right. Click on a ticket to read the email from the user. If you feel that you are able to reply, click ''Basics'', and assign the ticket to yourself first.
     16
     17If you need help responding to the ticket, try asking in #tor or #tor-dev on irc.oftc.net, or search through [https://trac.torproject.org Trac tickets], [https://lists.torproject.org mailing list] archives, and other sites. If that doesn't help, leave a comment in RT explaining what the user wants and what you have tried so far, and assign the ticket to Runa. Open the ticket, click ''Comment'', write a few sentences, change ''Owner'' to Runa, and click ''Update Ticket''.
    1618
    1719= Dealing with support requests =