Changes between Version 19 and Version 20 of doc/support/Introduction


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Timestamp:
Feb 14, 2013, 1:27:14 AM (7 years ago)
Author:
runa
Comment:

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  • doc/support/Introduction

    v19 v20  
    1717= Dealing with support requests =
    1818
    19 A lot of support requests are questions about where one can download Tor and why Flash and YouTube does not work. The [https://www.torproject.org/docs/short-user-manual.html.en short user manual] answers some of the most frequently asked questions, and it's always good to attach a copy when replying to the user. 
     19A lot of support requests are questions about where one can download Tor and why Flash and YouTube does not work. The [https://www.torproject.org/docs/short-user-manual.html.en short user manual] answers some of the most frequently asked questions, and it's always good to attach a copy when replying to the user.
    2020
    2121In some cases, you will need to debug with the user, read through [https://trac.torproject.org Trac tickets], ask #tor or #tor-dev on IRC, and search the Internet to find answers. If that doesn't help, leave a comment in RT explaining what the user wants and what you have tried so far, and assign the ticket to Runa. Open the ticket, click ''Comment'', write a few sentences, change ''Owner'' to Runa, and click ''Update Ticket''.