Changes between Version 26 and Version 27 of doc/support/Introduction


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Timestamp:
Mar 19, 2013, 4:44:59 PM (8 years ago)
Author:
runa
Comment:

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  • doc/support/Introduction

    v26 v27  
    1717= Dealing with support requests =
    1818
    19 A lot of support requests are questions about where one can download Tor and why Flash and YouTube does not work. The [https://www.torproject.org/docs/short-user-manual.html.en short user manual] answers some of the most frequently asked questions, and it's always good to attach a copy when replying to the user.
    20 
    21 In some cases, you will need to debug with the user, read through [https://trac.torproject.org Trac tickets], ask #tor or #tor-dev on IRC, and search the Internet to find answers.
     19A lot of support requests are questions about where one can download Tor and why Flash and YouTube does not work. The [https://www.torproject.org/docs/short-user-manual.html.en short user manual] answers some of the most frequently asked questions, and it's always good to attach a copy when replying to the user. In some cases, you will need to debug with the user, read through [https://trac.torproject.org Trac tickets], ask #tor or #tor-dev on IRC, and search the Internet to find answers.
    2220
    2321== Escalation ==
     
    5149=== Simple test to see if obfs2/obfs3 bridges work ===
    5250
    53 It seems that people who run obfsbridges have a tendency of shutting them down after a few weeks. This means that sometimes support people are giving out dead bridges to people.
    54 An easy way to test if an obfs2/obfs3 bridge works is to connect directly to its IP:PORT (using telnet (on Mac or Windows) or netcat (on Linux) or whatever) and see if you get a random blob of data back.
     51It seems that people who run obfsbridges have a tendency of shutting them down after a few weeks. This means that sometimes support people are giving out dead bridges to people. An easy way to test if an obfs2/obfs3 bridge works is to connect directly to its IP:PORT (using telnet (on Mac or Windows) or netcat (on Linux)) and see if you get a random blob of data back.
    5552
    5653Here is an example of a functional bridge: