Changes between Version 44 and Version 45 of doc/support/Introduction


Ignore:
Timestamp:
Mar 24, 2014, 2:58:39 PM (7 years ago)
Author:
lunar
Comment:

add what to do when users are unable to login

Legend:

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  • doc/support/Introduction

    v44 v45  
    5151If Tor is crashing and you are unable to reproduce it, it might be due to conflicting software on his/her computer. Software known to have caused problems in the past are Kaspersky Internet Security 2012, Ad Muncher, OpenVPN, other VPN clients, and other circumvention tools.
    5252
     53=== Unable to login to one's favorite website ===
     54
     55Try to diagnose the problem by asking the following:
     56
     571) Does it work in a vanilla Firefox ESR with PBM enabled?
     582) Does it still work if 3rd party cookies are disabled as well?
     593) Does it still work if HTTPS-E is installed, too?
     604) Does it fix your issue if you disable PBM in the Tor Browser?
     61
     62Ideally in that order (or maybe change 2) and 3)).
     63
     64And fill a ticket if possible.
     65
    5366=== Unsupported things ===
    5467