Changes between Initial Version and Version 1 of org/meetings/2018MexicoCity/Notes/UserStories


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Timestamp:
Oct 2, 2018, 8:55:22 PM (6 months ago)
Author:
wayward
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  • org/meetings/2018MexicoCity/Notes/UserStories

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     1== UX - User Stories - Who are Tor users?
     2
     3Initially we were gonna do personas, but we haven't made them yet, so we'll be sharing user stories
     4
     5There is a lot of information about users right now, and I would like to organize that in a way that we can make personas
     6
     7=== Personas: (a tool to communicate to other teams what we're doing, the people we're working & designing for)
     8
     9=== Aim for the session: find patterns in our users - who are these people, what are their realities/contexts - and how can we make these into personas?
     10
     11S: We've seen a need to have more personal narratives talking about positive use cases - we want these stories to come from the people experiencing these things (as long as they can share safely)
     12
     13=== Use case stories:
     14
     15- ppl living in Iran, using Tor for censorship circumvention - not necessarily activists, just ppl who want to get online
     16        - this feels like a common scenario - average people who just want to use the internet, twitter, blocked sites
     17
     18A: Yeah, these feel like the big uses of Tor... and these people are not necessarily technical, not super users - just ppl wanting to use Youtube.
     19        - And for these people (censored), they often have the hardest onboarding experience to get online!! We want to make this easier for them
     20        - also ppl looking for privacy
     21
     22S: I think there are about 3 different categories that ppl fall into:
     23Protection against...
     24        - censorship
     25                - more specific : what do you do after you get online?
     26        - tracking
     27        - surveillance
     28
     29P: When are we going to make them, and where are the people coming from?
     30        - are personas going to be based on region, or based on use case (i.e. activist, journalist, general, etc)
     31
     32A: Diversity needs to be taken into consideration - region, pronoun usage... we're answering a political question, so we need to keep that in mind
     33
     34S: We also need to consider keeping things simple (at least at first)
     35        - Start with regular internet user in different countries, then activists in different countries, then abuse survivors in multiple countries...
     36
     37A: categories in mind: Activist, Journalist, Citizen...
     38        - we also need to think about how diverse we're gonna go in terms of technical backgrounds - super users, normal users, etc
     39
     40
     41----
     42
     43
     44- we're finding patterns in users so we can tell their stories efficiently
     45- the number of ppl using Tor just for fun is much lower than the number of people who use Tor because they need it
     46- we have a lot of this research already, but we want to establish a framework to use in future research, and also to create the actual personas...
     47- designing the personas to look like real people... with genders, languages, families, ages, hobbies, jobs...
     48- we had a family use case come in, a dad with daughters... they want their daughters to be able to search for private things safely
     49- a gay Colombian boy with religious parents, wanting to meet LGTBQ+ friends online without outing himself to his family
     50- we also have domestic violence cases
     51- we have been meeting real people and hearing their real stories! We want to share this while protecting their identities. We want people to connect with these people.
     52- let's go deep on these bios!
     53- making your own circuit to avoid tracking on your own phone
     54
     55=== So, categories to break down:
     56**Role**
     57        - journalist, activist, researcher, citizen, politician, government, law enforcement, etc...
     58**Tech level**
     59        - super user?
     60        - tech novice?
     61**Mindset - Mission Alignment - Knowledge & Background**
     62        - comfort with technology, understanding of their own political context
     63        - is this part of tech level or context?
     64        - understanding of general topics - understanding that you need privacy online, even if you don't know how to use Tor or encryption or anything
     65        - philosophy, guiding principle...
     66**Location**
     67        - defines context of infrastructure - access to internet - speed, reliability, physical location limitations... laptop v mobile... price of internet
     68        - online versus offline communities
     69        - we can use OONI reports to find this info
     70        - people using Tor at school
     71**Risk level**
     72        - what happens if Tor doesn't work, or if the person doesn't have Tor? What's at stake?
     73**Motivation**
     74        - what is their primary use of Tor? Cirvumention, web hosting tool (onion services)... Tails? What do you actually do once you're on Tor? 
     75**Devices**
     76        - you do different things on different devices... want Youtube on phone, but something else on laptop...
     77        - how much RAM do their devices have? What OS are people using?
     78**How they found out about Tor**, and how they learned to use it...
     79        - this can be very helpful in learning how we can educate new people
     80        - are these people connected to other Tor users?
     81**Community involvement**
     82        - are people involved in Tor communities? How did they find out about Tor? How do they use Tor in their communities? How long do they continue use Tor?
     83        - political contexts? (does this belong in this topic?)
     84**Language**
     85        - !!!
     86**Level of Trust**
     87        - does the person trust Tor?
     88        - does the person trust their government?
     89        - does the person trust their ISP? Their cell phone provider?
     90
     91==== Next Steps:
     92- start by listing these things, find which stories match with each other... find common topics.
     93- figure out how we're going to research this - how do we find out how much ppl trust Tor Project?
     94- draw in info from academic papers
     95- use demographic info that we've already collected
     96- take info from Metrics - what countries, how long ppl use Tor... use Metrics to validate the things we're talking about
     97- take info from Firefox research
     98- take info from User Advocate
     99- take stories from Tor Blog
     100
     1011. List things
     1022. Decide what info to collect
     1033. Collect research
     1044. Combine research into stories
     105
     106
     107=== Big goal: In the next meeting, personas are DONE, ready to go!!
     108
     109How these will be used:
     110        -Community team can use this info to make brochures for specific personas! Will help us to better communicate with & reach people in certain contexts
     111        -This information will help us across all of our teams!
     112        -Used to flesh out stories used by communications teams
     113        -Thinking about personas before we give talks, presentations - make sure to keep diverse groups of people in mind!!
     114
     115How many do we need?
     116        -Initially, 5 (or one per role; pick one element and provide a persona for different bits of this)