wiki:org/meetings/2019Stockholm/Notes/Moderation

Moderating our Spaces

  • Spaces:
    • Irc
    • email
    • blog
    • trac
    • Any other communication channels we host and where we interact with the community at large

Why are some mailing lists better than others?

  • some lists have a better "vibe"
  • some lists have fewer people than others
  • Community council can mediate issues regarding moderation but would prefer to have a separate group of moderators
  • There are guidelines for how to deal with blog comments
    • it can be hard to both write a blog post and then have to moderate the blog post, and answer comments
  • moderation consumes both time and emotional energy BUT somebody has to do it, preferably more than one person
    • How can we have that better funded?
    • Previously we had "community manager" roles
      • however, we were just "consuming" mood levels and not interacting back with users
  • PROPOSAL:
    • Teams could elect a person from the team to moderate a given list
    • This would rotate every 6 months
  • We have issues with weekend coverage, How do other projects deal with this?
    • people are on there on the weekend because it's not their day job and they have enough people volunteering that this can be covered
  • What can we do differently with email
    • Moderate ALL mailing lists
  • Can we get rid of any noisy not-useful channels that have low signal to noise ration?
    • Which would those be?
      • network team blog comments may be a good candiate for this?
    • Maybe we have too many things that we have to control
    • Not all the mailing lists are equally important (?!?!)
  • the broader communication channels are unfortunately the ones that are more prone to toxic posts/threads
  • moderators can experience backlash
    • how can we protect our moderators?
  • All moderators need to be on the same page
    • there needs to be some sort of process for appealing moderator decisions
    • presenting a united front vs. ability to "save face"/change your mind
  • channel for moderators that have technical access to moderate spaces to coordinate, communicate and discuss moderation decisions
  • blog and mailing lists are now moderated
    • trac and irc are still issues
      • we may have some labour-intensive solutions for irc
  • What do other projects that are on irc do about this?
    • we are on the frontlines we need to lead the way with solutions
  • better documentation on how the irc bot works
  • Existing Mailing list moderation guidelines/heuristics should be a good starting point
    • we should publish these
  • Create a mailing list for moderators?
Last modified 3 months ago Last modified on Jul 16, 2019, 10:16:22 AM