wiki:org/operations/services/support

Version 10 (modified by emmapeel, 6 days ago) (diff)

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Support Portal

Tor Support Portal is a static site based on ​Lektor. You can also check ​Support Portal repository.

The Support Portal is hosted at several computers for redundancy, and these computers are together called "the www rotation". Please check the ​static sites help page for more info.

The support portal has a staging environment: support-staging.torproject.org

And a production environment: support.torproject.org

Content and Translations

The support portal fetches content from the .lr files under content. The contents+<locale>.lr files inside will describe the main page of the support portal containing all the questions.

Inside the content folder, each subfolder represent a support topic. In this case the contents+<locale>.lr is where the topic title is defined and the control key that decides the order of the topic within all the questions list.

For each topic folder there will be a number of subfolders representing a question each. For each question there is a .lr file in each locale in the format contents+<locale>.lr.

Inside a contents file you will find question title and description in the format:

_model: question
---
title: Our website is blocked by a censor. Can Tor Browser help users access our website?
---
description:

Tor Browser can certainly help people access your website in places where it is blocked.
Most of the time, simply downloading the ​<mark><a href="https://www.torproject.org/download/download-easy.html.en">Tor Browser</a></mark> and then using it to navigate to the blocked site will allow access.
In places where there is heavy censorship we have a number of censorship circumvention options available, including ​<mark><a href="https://www.torproject.org/docs/pluggable-transports.html.en">pluggable transports</a></mark>.

For more information, please see the <mark><a href="https://tb-manual.torproject.org/en-US/">​Tor Browser User Manual</a></mark> section on <mark><a href="https://tb-manual.torproject.org/en-US/circumvention.html">censorship</a></mark>.

When creating a document:

  • Use MarkDown format to generate the layout more cleanly. Try to avoid unnecessary html tags.
  • Add a line break after each period to create a new translation string. 2 linebreaks to create a paragraph.

Compiling a local version of the Support Portal

  1. Get lektor: https://www.getlektor.com/downloads/

Support Portal's Ticket Query

Ticket Status Summary Owner Reporter
#26809 assigned add all Tier-1 languages to the support portal to test them hiro emmapeel
#25971 new Po generator makes long strings that are harder to localize hiro cypherpunks