Version 10 (modified by emmapeel, 2 months ago) (diff)


Support Portal

Tor Support Portal is a static site based on ​Lektor. You can also check ​Support Portal repository.

The Support Portal is hosted at several computers for redundancy, and these computers are together called "the www rotation". Please check the ​static sites help page for more info.

The support portal has a staging environment:

And a production environment:

Content and Translations

The support portal fetches content from the .lr files under content. The contents+<locale>.lr files inside will describe the main page of the support portal containing all the questions.

Inside the content folder, each subfolder represent a support topic. In this case the contents+<locale>.lr is where the topic title is defined and the control key that decides the order of the topic within all the questions list.

For each topic folder there will be a number of subfolders representing a question each. For each question there is a .lr file in each locale in the format contents+<locale>.lr.

Inside a contents file you will find question title and description in the format:

_model: question
title: Our website is blocked by a censor. Can Tor Browser help users access our website?

Tor Browser can certainly help people access your website in places where it is blocked.
Most of the time, simply downloading the ​<mark><a href="">Tor Browser</a></mark> and then using it to navigate to the blocked site will allow access.
In places where there is heavy censorship we have a number of censorship circumvention options available, including ​<mark><a href="">pluggable transports</a></mark>.

For more information, please see the <mark><a href="">​Tor Browser User Manual</a></mark> section on <mark><a href="">censorship</a></mark>.

When creating a document:

  • Use MarkDown format to generate the layout more cleanly. Try to avoid unnecessary html tags.
  • Add a line break after each period to create a new translation string. 2 linebreaks to create a paragraph.

Compiling a local version of the Support Portal

  1. Get lektor:

Support Portal's Ticket Query

Ticket Status Summary Owner Reporter
#27770 assigned Support portal -- question permalink view breaks sidebar hiro alison
#27682 new Verifying signatures on Android hiro towiw3
#27613 new Tor Browser manual link appear in Danish in Tails hiro arthuredelstein
#27562 new Detect the locale and automatically serve the language specific support portal hiro sukhbir
#27561 new Changing the language of a permalink should redirect to the same permalink in that language hiro sukhbir
#27354 accepted Support: Add instruction to change the config ggus traumschule
#27203 needs_review The Tor icon on the support page does not show up when security setting is set to safest. hiro Dbryrtfbcbhgf
#23371 new adding a short paragraph on how to protect themself anonymous on internet and outside of it to " Tips On Staying Anonymous » " hiro throwable_account