wiki:org/sponsors/SponsorI

Sponsor I

Goal

To develop an open security toolkit for journalists, allowing them to avoid digital surveillance by governments and other groups.

Timeline

2012 July - 2013 September

Activities

  1. Help Desk and Support
  2. Improve and package Tor tools

Timeline

  • Q1 Hire a community manager, support personnel, and start building the community software (Q&A forum software). Build a Help Desk with email, chat, ticketing system, and phone support. Conduct a usability study of the Tor Browser and Tails. Identify journalist partners.
  • Q2 Deploy the first version of the community software. Publish results of a usability study of the Tor Browser and Tails. Schedule a hackfest in the US. Improve help desk operations by reviewing metrics and feedback from users. Begin deploying tools in target areas.
  • Q3 Fine-tune community software, fully populated with questions and answers from both Tor and the community. Design and conduct a second usability study.
  • Q4 Publish results of second usability study. Begin improvements as needed. Write and publish report of experience so far.

Project Metrics

  • produce educational materials for journalists on Tor Browser and Tails.
  • aim for 200 journalists educated/trained
  • monthly reports of help desk statistics (tickets by language, resolution rate, plus current statistics)
  • 2 usability studies with the latter a discussion of progress
  • work with SponsorI to assess number and type of journalists using the tools
  • work with SponsorI to assess impact of journalists using the tools

Deliverables

  • Q4 2012: Design the project. Plan the milestones. Start documentation work. Find and hire non-English Help Desk staff. Determine operational plan for Help Desk (hours of operation, chat capability, ticket capability, phone capability, sms/text capability). Start baseline study of documentation feedback. Start baseline study of help and support options/feedback.
  • Q1 2013: Implement Tails Bug Bounty program. Continue documentation work. Start artwork for images. Start scripts for videos.
  • Q2 2013: Implement TorBrowser Bug Bounty program. Finish up documentation re-writes. Incorporate images into documentation. Start working with screencasts and videos. Checkpoint study on documentation progress. Checkpoint study on help and support options/feedback.
  • Q3 2013: Finish Tails and TorBrowser bug bounty programs. Final checkpoint study on documentation updates. Final checkpoint study on help and support options/feedback.

Project tickets

Ticket Summary Keywords Status
#5981 Arabic Language Support SponsorI closed
#5982 Mandarin Language Support SponsorI closed
#5983 Spanish Language Support SponsorI closed
#5984 Farsi Language Support SponsorI closed
#5985 English Language Support SponsorI closed
#5987 Vietnamese Language Support SponsorI closed
#5988 French Language Support SponsorI closed
#5989 Create 3-minute training videos about TBB SponsorI closed
#5990 Create 3-minute training video about TIMBB SponsorI closed
#5991 Create general anonymity with Tor video SponsorI, SponsorO closed
#5995 Build Q&A Forum with translations SponsorI, SponsorL closed
#6890 Work with the Tails team to identify bugs needing bounties SponsorI closed
#6891 Start re-writing and updating our documentation for non-technical users SponsorI closed
#6909 Decide which tbb-usability tickets get addressed by a bounty program SponsorI, MikePerry201211 closed
#6910 mid-term progress report for SponsorI SponsorI closed
#6911 final report for SponsorI SponsorI closed
#6913 Define help desk features SponsorI closed
#6914 Define Help Desk Operations SponsorI closed
#6915 Define how we track support requests across email, web, chat, and phone mediums. SponsorI closed
#6916 Define the operational hours and expected response times for email, web, chat, and phone mediums. SponsorI closed
#6917 Define how we train support people. SponsorI closed
#6918 Define when and how we charge for support. SponsorI closed
#6919 Define requirements for support staff SponsorI closed
#6920 write the storyboard/script for this video SponsorI closed
#6921 Write the script/story board for this video SponsorI closed
#6922 Write the storyboard/script for this video SponsorI closed
#6923 Determine journalist partners SponsorI closed
#6924 Conduct a usability study of the Tor Browser SponsorI closed
#6925 Conduct a usability study of Tails SponsorI closed
#6926 Deploy the first version of the community software SponsorI, SponsorL closed
#6927 Publish results of a usability study of the Tor Browser SponsorI closed
#6928 Publish results of a usability study of Tails SponsorI closed
#6929 Schedule a hackfest in the US. SponsorI closed
#6930 Work with partners to determine target areas. SponsorI closed
#6931 Deploy tools to target areas. SponsorI closed

Last modified 5 years ago Last modified on Sep 21, 2012, 7:11:04 PM