Sponsor I

Goal

To develop an open security toolkit for journalists, allowing them to avoid digital surveillance by governments and other groups.

Timeline

2012 July - 2013 September

Activities

1. Help Desk and Support
2. Improve and package Tor tools

Timeline

• Q1 Hire a community manager, support personnel, and start building the community software (Q&A forum software). Build a Help Desk with email, chat, ticketing system, and phone support. Conduct a usability study of the Tor Browser and Tails. Identify journalist partners.
• Q2 Deploy the first version of the community software. Publish results of a usability study of the Tor Browser and Tails. Schedule a hackfest in the US. Improve help desk operations by reviewing metrics and feedback from users. Begin deploying tools in target areas.
• Q3 Fine-tune community software, fully populated with questions and answers from both Tor and the community. Design and conduct a second usability study.
• Q4 Publish results of second usability study. Begin improvements as needed. Write and publish report of experience so far.

Project Metrics

• produce educational materials for journalists on Tor Browser and Tails.
• aim for 200 journalists educated/trained
• monthly reports of help desk statistics (tickets by language, resolution rate, plus current statistics)
• 2 usability studies with the latter a discussion of progress
• work with SponsorI to assess number and type of journalists using the tools
• work with SponsorI to assess impact of journalists using the tools

Deliverables

• Q4 2012: Design the project. Plan the milestones. Start documentation work. Find and hire non-English Help Desk staff. Determine operational plan for Help Desk (hours of operation, chat capability, ticket capability, phone capability, sms/text capability). Start baseline study of documentation feedback. Start baseline study of help and support options/feedback.
• Q1 2013: Implement Tails Bug Bounty program. Continue documentation work. Start artwork for images. Start scripts for videos.
• Q2 2013: Implement TorBrowser Bug Bounty program. Finish up documentation re-writes. Incorporate images into documentation. Start working with screencasts and videos. Checkpoint study on documentation progress. Checkpoint study on help and support options/feedback.
• Q3 2013: Finish Tails and TorBrowser bug bounty programs. Final checkpoint study on documentation updates. Final checkpoint study on help and support options/feedback.

Project tickets

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