wiki:org/teams/CommunityTeam/Support

Support Portal

Documentation about Support portal.

Main ticket

#24129 - support.torproject.org work

New content cycle

  • We aim to update support.torproject.org once a month, starting on the 10th.
  • Community liaison (ggus) will bring the content to change.
  • Localization coordinator (emmapeel) and community liaison will ask others to review the modifications and then update the website.
  • Localization coordinator update translations in Transifex.

Reference: Community Team thread 201807

How to submit content changes

For content changes, you can open a trac ticket and choose the component: Community/Tor Support. Current tickets:

Results (1 - 5 of 35)

1 2 3 4 5 6 7
Ticket Summary Owner
#28776 support: explain *why* it is not good to install new add-ons at https://support.torproject.org/tbb/tbb-14/ phoul
Description

In https://support.torproject.org/tbb/tbb-14/ we tell users not to install any new add-ons because 'it can compromise your anonimity'.

But how can it compromise it? Non-technical users don't grasp the concept of browser fingerprinting from our explanation. It would be nice to explain why is it that it can compromise your anonimity.

#28534 Troubleshoot phoul
Description

How can the error be resolved? If the error is due to problems caused by Spy Sweeper. Open the Task Manager by pressing the key combination “Ctrl+Shift+Esc”. Click on the Processes Tab. Locate the file “SpySweeper.exe”. Select the file and then end the process. Open the run dialog by pressing “Ctrl+R”. Type “Control Panel” and press OK. Open the “Programs and Features” window. Locate the Spy Sweeper program and uninstall it. If the user is not able to locate the exe file

#28526 Document how NGOs can run private obfs4 bridges, and get some doing it ggus
Description

One of our eventual goals is to get bridgedb back on its feet, and using bridge distribution strategies that China can't defeat, but in the mean time we should document one approach that should still work: setting up your Tor Browser with a private (not publicized) tor bridge.

In particular, we know many NGOs that would be happy to run unpublished obfs4 bridges for their people, and give them private bridge addresses when they visit China.

There are several steps to following through with this idea.

Round one (minimum viable approach):

(1) Document for NGOs how to easily run a few private obfs4 bridges. I've seen some guides floating around but nothing both simple and obviously official.

(2) Document for NGOs how they should get these bridge addresses to their users, and how the users should add them to Tor Browser. On Android it seems that Orbot hooks the "bridge://" url, so sending bridge addresses via signal, email, etc should work: the user clicks on the bridge address, which launches Orbot which adds that bridge to its configuration. Having docs for actual users, with screenshots and stuff, would be the clear next step. On desktop the interface choices are messier: see #28015.

(3) Walk a few NGOs through the process from beginning to end, so we can confirm for ourselves that it works as intended, and so we can have a more direct connection to actual users to get feedback on all angles of the user experience.

Round two (once we like round one):

(4) Document for NGOs how to run a series of obfs4 bridges. This could start with one bridge address per computer, but the longer term answer is to have a single Tor client binding to many bridge addresses, maybe with help from the ISP to point these many bridge addresses to that Tor.

(5) Understand if private bridges actually work in China. Apparently Lantern uses obfs4 and they don't get blocked by DPI, so that's a good start, but I've also heard stories of DPI-based throttling. In step 3 above we'll get some anecdotal answers, but here we should design and deploy some recurring experiments from computers inside China that assess (a) connectivity, (b) whether it can bootstrap, and (c) throughput, through a private bridge.

(6) We should invent and document some best practices for where NGOs ought to run their bridges, and how many bridges they need per user. At the extreme bad end of the spectrum, they would run one bridge and give it to all of the people attending a given training -- and in that case, apart from the obvious "what if one of the users is bad and gets the address blocked" worry, discovering some of the users could lead to discovering other related users. At the other end of the spectrum is one bridge (on its own separate ISP) per user. What are some acceptable solutions in between?

#28475 Update support portal on Tor Browser for Android phoul
Description

Some information needs to be updated on the support portal:

https://support.torproject.org/#tormobile

About Tor Browser for Android:

Can I run Tor on an Android device? Who is the Guardian Project? Can I run Tor on an iOS device? How do I run Tor on Windows Phone? When is Tor Browser for Android being released?

#28418 Improve NoScript documentation phoul
Description

A user asks for a better documentation for NoScript 10.

On the introductory page you have a link "FAQ", and there you will find a link "NoScript FAQ", which will open the FAQ for the old noscript version(s). There is no official documentation for noscript. All you can get is a link to a blog writer giving "basic" information about the new noscript. This is very basic indeed and not an official documentation. Another link will redirect you to a page inteding to give an overview of the new noscript in a nutshell. A nutshell is not enough for understanding the new noscript - as you can see from the "226 Responses to “NoScript, "Quantum" vs "Legacy" in a nutshell”.

The current/old FAQ does not link the NoScript FAQ, while the support page does.

I'm having a problem with NoScript. links to the NoScript FAQ which i think is fine although it may not reflect latest changes?

BTW Should I install a new add-on or extension in Tor Browser, like AdBlock Plus or uBlock Origin? is listed twice (faq-3 and tbb-14)

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Contact

Don't see your question answered here? The best way to contact the Tor support team is to reach out to us on IRC in #tor on OFTC. If you've never been on IRC before, here are some instructions to get started. These instructions are for a Mozilla IRC server, so instead of irc.mozilla.org you'll use OFTC. The OFTC server addresses are: irc.oftc.net:6667 (alternative ports: 6668-6670, 7000) or irc.oftc.net:6697 for SSL (alternative port: 9999) (we recommend SSL).

Once you get connected and create a nickname, you can join the channel #tor. More info on getting started on IRC. and here's some info on IRC conventions and etiquette. Once you're on the channel, simply ask your question, be patient, and whoever is available will help you

How do I reach the Tor Project press person?

Sending an email to press@… is the best way to reach a press person.

How do I report a bug or some other issue?

Bug reporting is done through filing tickets on our bug tracker. Unless it is a security bug, then email tor-security@….

Resources

Tor Browser Manual with step-by-step instructions on downloading and using Tor Browser. If you're a brand new Tor Browser user, start here!

Glossary of terms about and related to Tor

Tickets

Ticket Status Summary Owner Reporter
#28549 assigned Add missing FAQ questions to support.tpo emmapeel traumschule
#28527 new Support portal language switching is busted hiro arma
#28499 new tb-manual: create redirects for old resources hiro emmapeel
#28488 needs_review Fix absolute paths on lektor-staging.torproject.org phoul traumschule
#27562 new Detect the locale and automatically serve the language specific support portal hiro sukhbir

Last modified 4 weeks ago Last modified on Nov 17, 2018, 7:01:25 PM