Changes between Version 108 and Version 109 of org/teams/CommunityTeam/Support


Ignore:
Timestamp:
Sep 17, 2018, 2:00:27 PM (7 months ago)
Author:
ggus
Comment:

Removed old content and added instructions on how to report issues in support.tpo

Legend:

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  • org/teams/CommunityTeam/Support

    v108 v109  
    11[[TOC]]
    22= Support Portal =
    3 == Resources ==
    4 [https://tb-manual.torproject.org/en-US/ Tor Browser Manual] with step-by-step instructions on downloading and using Tor Browser. If you're a brand new Tor Browser user, start here!
    53
    6 [https://trac.torproject.org/projects/tor/wiki/doc/community/glossary Glossary of terms about and related to Tor]
     4Documentation about [https://support.torproject.org Support portal].
    75
    8 == QA ==
    9 === Most Frequently Asked Questions ===
    10 ==== Something is wrong with Tor Browser and it won't connect ====
    11 One of the most common issues that causes connection errors in Tor Browser is an incorrect system clock. Please make sure your system clock and timezone are set accurately. If this doesn't fix the problem, see the ​Troubleshooting page on the ​Tor Browser User Manual https://tb-manual.torproject.org/en-US/troubleshooting.html
     6== Main ticket
    127
    13 ==== Why is the first IP address in my relay circuit always the same? ====
    14 That is normal Tor behavior! The first relay in your circuit is called an "entry guard" or "guard". It is a fast and stable relay that remains the first one in your circuit for 2-3 months in order to protect against a known anonymity-breaking attack. The rest of your circuit changes with every new website you visit, and all together these relays provide the full privacy protections of Tor. For more information on how guard relays work, see https://blog.torproject.org/blog/improving-tors-anonymity-changing-guard-parameters and http://www-users.cs.umn.edu/~hopper/single_guard.pdf
    15 
    16 ==== Why is Tor Browser built from Firefox and not some other browser? ====
    17 Tor Browser is a modified version of Firefox specifically designed for use with Tor. A lot of work has been put into making the Tor Browser, including the use of extra patches to enhance privacy and security. Unfortunately, no other browser today is suitable for the modifications required for these privacy properties. While it is technically possible to use Tor with other browsers, you may open yourself up to potential attacks or information leakage, so we strongly discourage it. For more information on the design of Tor Browser, see  https://www.torproject.org/projects/torbrowser/design/
    18 
    19 ==== Can I use Flash player in Tor Browser? ====
    20 You might have noticed that Flash is disabled in Tor Browser. We recommend that you not enable Flash. In fact, Flash isn't safe to use in any browser — it's a very insecure piece of software that can easily compromise your privacy or serve you malware. Fortunately, most websites, devices, and other browsers are moving away from the use of Flash.
    21 
    22 ==== My antivirus or malware protection is blocking me from accessing Tor Browser. ====
    23 Most antivirus or malware protection allows the user to "whitelist" certain processes that would otherwise be blocked. Please open your antivirus or malware protection software and look in the settings for a "whitelist" or something similar, and then exclude the following processes:
    24 For Windows:
    25 
    26     firefox.exe
    27 
    28     tor.exe
    29 
    30     obfs4proxy.exe (if you use bridges)
    31 
    32 For OS X
    33 
    34     TorBrowser
    35 
    36     tor.real
    37 
    38     obfs4proxy (if you use bridges)
    39 
    40 Then restart Tor Browser
    41 
    42 ==== Can I use Tor with some other web browser? ====
    43 We strongly recommend against using Tor in any browser other than Tor Browser. Using Tor in another browser can leave you pretty vulnerable; you don't get nearly the same privacy protections that you get when using Tor Browser.
    44 
    45 ==== When I use Tor Browser, will anyone be able to tell which websites I visit? ====
    46 Tor Browser prevents people from knowing the websites you visit. Some entities, such as your Internet Service Provider, may be able to see that you're using Tor.
    47 
    48 ==== Can I run Tor on an iOS device? ====
    49 There is currently no official version of Tor Browser for iOS. There is an iOS app called Onion Browser, which is open source, uses Tor routing, and is developed by someone who works closely with the Tor Project. However, Apple requires browsers on iOS to use something called Webkit, which prevents Onion Browser from having the same privacy protections as Tor Browser. For more information about Onion Browser and its limitations, see https://blog.torproject.org/blog/tor-heart-onion-browser-and-more-ios-tor
    50 
    51 === Tor Browser ===
    52 ==== Most Common Issues in the Latest Tor Browser Stable ====
    53 Whenever we release a new stable version of Tor Browser, we write a blog post that details its new features and known issues. If you started having issues with your Tor Browser after an update, check out https://blog.torproject.org for the most recent stable Tor Browser post to see if your issue is listed.
    54 
    55 ==== Why is the first IP address in my relay circuit always the same? ====
    56 Please see the [[#WhyisthefirstIPaddressinmyrelaycircuitalwaysthesame|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    57 
    58 ==== When I use Tor Browser, will anyone be able to tell which websites I visit? ====
    59 Please see the [[#WhenIuseTorBrowserwillanyonebeabletotellwhichwebsitesIvisit|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    60 
    61 ====  Why is Tor Browser built from Firefox and not some other browser? ====
    62 Please see the [[#WhyisTorBrowserbuiltfromFirefoxandnotsomeotherbrowser|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    63 
    64 ==== My favorite website is blocking access over Tor! ====
    65 Sorry to hear that you can't visit the website you wanted! Sometimes websites will block Tor users because they can't tell the difference between the average Tor user and some malicious or automated traffic. The best success we've had in getting sites to unblock Tor users is getting users to contact the site administrators directly. Something like this might do the trick:
    66 
    67     "Hi! I tried to access your site xyz.com while using Tor Browser and discovered that you don't allow Tor users to access your site. I urge you to reconsider this decision; Tor is used by people all over the world to protect their privacy and fight censorship. By blocking Tor users, you are likely blocking people in repressive countries who want to use a free internet, journalists and researchers who want to protect themselves from discovery, whistleblowers, activists, and ordinary people who want to opt out of invasive third party tracking. Please take a strong stance in favor of digital privacy and internet freedom, and allow Tor users access to xyz.com. Thank you."
    68 
    69 In the case of banks, and other "sensitive" websites, it is also common to see geography-based blocking (if a bank knows you generally access their services from one country, and suddenly you are connecting from an exit relay on the other side of the world, your account may be locked or suspended).
    70 
    71 If you are unable to connect to an onion service, please see [#IcannotreachX.onion I cannot reach X.onion!
    72 
    73 ==== Our website is blocked by a censor. Can Tor Browser help users access our website? ====
    74 Tor Browser can certainly help people access your website in places where it is blocked. Most of the time, simply downloading the [https://www.torproject.org/download/download-easy.html.en Tor Browser] and then using it to navigate to the blocked site will allow access. In places where there is heavy censorship we have a number of censorship circumvention options available, including [https://www.torproject.org/docs/pluggable-transports.html.en pluggable transports]. For more information, please see the [https://tb-manual.torproject.org/en-US/ Tor Browser User Manual] section on [https://tb-manual.torproject.org/en-US/circumvention.html censorship]
    75 
    76 ==== Can I use Tor with some other web browser? ====
    77 Please see the [[#CanIuseTorwithsomeotherwebbrowser|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    78 
    79 ====  My antivirus or malware protection is blocking me from accessing Tor Browser. ====
    80 Please see the [[#MyantivirusormalwareprotectionisblockingmefromaccessingTorBrowser|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    81 
    82 ==== I downloaded and installed Tor Browser for Windows, but now I can't find it ====
    83 The file you download and run prompts you for a destination. If you don't remember what this destination was, it's most likely your Downloads or Desktop folder. The default setting in the Windows installer also creates a shortcut for you on your Desktop, though be aware that you may have accidentally unticked the option to create a shortcut. If you can't find it in either of those folders, download it again and look for the prompt that asks you to choose a directory to download it in. Choose a directory location that you'll remember easily, and once the download finishes you should see a Tor Browser folder there.
    84 
    85 ==== Can I use Flash player in Tor Browser? ====
    86 Please see the [[#CanIuseFlashplayerinTorBrowser|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    87 
    88 ==== Does using Tor Browser protect other applications on my computer? ====
    89 Only Tor Browser's traffic will be routed over the Tor network. Any other application on your system (including other browsers) will not have their connections routed over the Tor network, and will not be protected. They need to get configured separately to use Tor.
    90 
    91 If you need to be sure that all traffic will go through the Tor network, you might want to look at the [https://tails.boum.org Tails live system].
    92 
    93 ==== Should I install a new add-on or extension in Tor Browser, like AdBlock Plus or uBlock Origin? ====
    94 It's strongly discouraged to install new add-ons in Tor Browser, because they can compromise both your privacy and your security. Plus, Tor Browser already comes installed with two add-ons —  HTTPS Everywhere and NoScript — which give you a lot of added protection.
    95 
    96 ==== Can I pick which country I'm exiting from? ====
    97 Modifying the way that Tor creates its circuits is strongly discouraged. You get the best security that Tor can provide when you leave the route selection to Tor; overriding the entry / exit nodes can compromise your anonymity. If the outcome you want is simply to be able to access resources that are only available in one country, you may want to consider using a VPN instead of using Tor. Please note that VPNs do not have the same privacy properties as Tor, but they will help solve some geolocation restriction issues.
    98 
    99 ==== Is there support for *BSD? ====
    100 Sorry, but there is currently no official support for running Tor Browser on *BSD. There is something called the TorBSD project, but their Tor Browser is out of date and cannot be used safely.
     8#24129 -  support.torproject.org work
    1019
    10210
    103 ==== Where can I get bridges? ====
    104 Some bridges are built in to Tor Browser, and you can use those bridges by choosing "configure" (then following the prompts) in the Tor Launcher window that pops up when you open Tor Browser for the first time. If you need other bridges, you can get them at our [https://bridges.torproject.org Bridges website]. For more information about bridges, see the [https://tb-manual.torproject.org/en-US/bridges.html Tor Browser manual].
     11== New content cycle
    10512
    106 ==== Something is wrong with Tor Browser and it won't connect ====
    107 Please see the [[#SomethingiswrongwithTorBrowseranditwontconnect|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
     13- We aim to update support.torproject.org once a month, starting on the 10th.
     14- Community liaison (ggus) will bring the content to change.
     15- Localization coordinator (emmapeel) and community liaison will ask others to review the modifications and then update the website.
     16- Localization coordinator update translations in Transifex.
    10817
     18Reference: [https://lists.torproject.org/pipermail/tor-community-team/2018-July/000195.html Community Team thread 201807]
    10919
    110 ==== How do I view Tor Browser message log? ====
    111 Click the button labelled “Copy Tor Log To Clipboard” that appears in the dialog window when Tor Browser is first connecting to the network.
     20=== How to submit content changes
    11221
    113 or
    114 
    115 If Tor Browser is already open, click on the Torbutton icon (the small green onion at the top-left of the screen), then “Open Network
    116 Settings”, then “Copy Tor Log To Clipboard”
    117 
    118 ==== Is Tor Browser slower than other browsers? ====
    119 Using Tor Browser can sometimes be slower than other browsers. The Tor network has over a million daily users, and just over 6000 relays to route all of their traffic, and the load on each server can sometimes cause a bit of latency. You can help improve the speed of the network by running your own relay, or encouraging others to do so. That said, Tor is much faster than it used to be and you may not actually notice any change in speed from other browsers.
    120 
    121 ==== Is it safe to run Tor Browser and another browser at the same time? ====
    122 If you run Tor Browser and another browser at the same time, it won't have any affect on Tor's performance or privacy properties. However, be aware that your other browser is not keeping your activity private, and you may forget and accidentally use that nonprivate browser to do something that you intended to do in Tor Browser.
    123 
    124 ==== Can I download Tor Browser for ChromeOS? ====
    125 Unfortunately, we don't have a version of Tor Browser that works for ChromeOS yet.
    126 
    127 ==== I'm having a problem with DuckDuckGo. ====
    128 Please see the [https://duck.co/help DuckDuckGo support portal]. If you believe this is a Tor Browser issue, please report it on our [https://trac.torproject.org bug tracker].
    129 
    130 ==== I'm having a problem with NoScript ====
    131 Please see the [https://noscript.net/faq NoScript FAQ]. If you believe this is a Tor Browser issue, please report it on our [https://trac.torproject.org bug tracker].
    132 
    133 ==== I'm having a problem with HTTPSEverywhere ====
    134 Please see the [https://www.eff.org/https-everywhere/faq HTTPS-Everywhere FAQ]. If you believe this is a Tor Browser issue, please report it on our [https://trac.torproject.org bug tracker].
    135 
    136 ==== How do I update Tor Browser? ====
    137 Tor Browser will prompt you to update the software once a new version has been released: the Torbutton icon (the little green onion in the top left corner of the browser) will display a yellow triangle, and you may see a written update indicator when Tor Browser opens.
    138 
    139 [[Image(https://tb-manual.torproject.org/en-US/media/updating/update1.png, 200px)]]
    140 [[Image(https://tb-manual.torproject.org/en-US/media/updating/update3.png, 200px)]]
    141 [[Image(https://tb-manual.torproject.org/en-US/media/updating/update4.png, 200px)]]
    142 
    143 ==== How do I uninstall Tor Browser? ====
    144 Removing Tor Browser from your system is simple:
    145 
    146 1. Locate your Tor Browser folder or application. The default location on Windows is the Desktop; on macOS it is the Applications folder (on macOS, you have to move it into the Applications folder when you complete the installation process). On Linux, there is no default location, however the folder will be named "tor-browser_en-US" if you are running the English Tor Browser.
    147 2. Delete the Tor Browser folder or application.
    148 3. Empty your Trash
    149 
    150 Note that your operating system’s standard “Uninstall” utility is not used.
    151 
    152 ==== Is there a way to change the IP address that Tor Browser assigns me for a particular site? ====
    153 Tor Browser has two ways to change your relay circuit — “New Identity” and “New Tor Circuit for this Site". Both options are located in the Torbutton (little green onion) menu.
    154 
    155 * New Identity
    156 This option is useful if you want to prevent your subsequent browser activity from being linkable to what you were doing before. Selecting it will close all your tabs and windows, clear all private information such as cookies and browsing history, and use new Tor circuits for all connections. Tor Browser will warn you that all activity and downloads will be stopped, so take this into account before clicking “New Identity”.
    157 
    158 * New Tor Circuit for this Site
    159 This option is useful if the exit relay you are using is unable to connect to the website you require, or is not loading it properly. Selecting it will cause the currently-active tab or window to be reloaded over a new Tor circuit. Other open tabs and windows from the same website will use the new circuit as well once they are reloaded. This option does not clear any private information or unlink your activity, nor does it affect your current connections to other websites.
    160 
    161 [[Image(https://tb-manual.torproject.org/en-US/media/managing-identities/circuit_full.png, 200px)]]
    162 
    163 ==== A website (bank, email provider, etc..) locks me out whenever I use Tor, what can I do? ====
    164 Tor Browser often makes your connection appear as though it is coming from an entirely different part of the world. Some websites, such as banks or email providers, might interpret this as a sign that your account has been compromised, and lock you out. The only way to resolve this is by following the site’s recommended procedure for account recovery, or contacting the operators and explaining the situation. You may be able to avoid this scenario if your provider offers 2-factor authentication, which is a much better security option than IP-based reputations. Contact your provider and ask them if they provide 2FA.
    165 
    166 ==== Which platforms is Tor Browser available for? ====
    167 Tor Browser is currently available on Windows, Linux and OSX. For Android, The Guardian Project maintains the Tor-powered apps Orbot and Orfox. Unfortunately, there is no official version of Tor for iOS yet.
    168 
    169 ==== Can I set Tor Browser as my default browser? ====
    170 There is currently no supported method for setting Tor Browser as your default browser. The Tor Browser works hard to isolate itself from the rest of your system, and the steps for making it the default browser are unreliable. This means sometimes a website would load in the Tor Browser, and sometimes it would load in another browser, this type of behavior can be dangerous and anonymity-breaking.
    171 
    172 ==== Does running Tor Browser make me a relay? ====
    173 Running Tor Browser does not make you act as a relay in the network. This means that your computer will not be used to route traffic for others. If you'd like to become a relay, please see our [https://trac.torproject.org/projects/tor/wiki/org/teams/CommunityTeam/Support#Operator operator documents].
    174 
    175 ==== Why does Tor Browser ship with Javascript enabled? ====
    176 We configure NoScript to allow JavaScript by default in Tor Browser because many websites will not work with JavaScript disabled. Most users would give up on Tor entirely if we disabled Javascript by default because it would cause so many problems for them.
    177 
    178 Ultimately, we want to make Tor Browser as secure as possible while also making it usable for the majority of people, so for now, that means leaving Javascript enabled by default. For users who want to have Javascript disabled on all HTTP sites by default, we recommend changing your Tor Browser's security slider (in the Tor Browser Onion menu under "Security Settings"). The low/default setting allows Javascript, but the medium and high levels both block Javascript on HTTP sites.
    179 
    180 ==== Can you get rid of all the captchas? ====
    181 Unfortunately, some websites deliver CAPTCHAS to Tor users, and we are not able to remove CAPTCHAs from websites. The best thing to do in these cases is to contact the website owners, and inform them that their CAPTCHAs are preventing users such as yourself from using their services.
    182 
    183 ==== Can I run multiple instances of Tor Browser? ====
    184 We do not recommend running multiple instances of Tor Browser, and may not work as anticipated on many platforms.
    185 
    186 ==== I need Tor Browser in a language that's not English ====
    187 We currently offer Tor Browser in the following languages:
    188 
    189 * English (en-US)
    190 * "العربية" (ar)
    191 * Deutsch (de)
    192 * Español (es-ES)
    193 * فارسى (fa)
    194 * Français (fr)
    195 * Italiano (it)
    196 * 日本語 (ja)
    197 * Korean (ko)
    198 * Nederlands (nl)
    199 * Polish (pl)
    200 * Português (pt-BR)
    201 * Русский (ru)
    202 * Türkçe (tr)
    203 * Vietnamese (vi)
    204 * 简体字 (zh-CN)
    205 
    206 ==== Will my network admin be able to tell I'm using Tor Browser? ====
    207 When using Tor / Tor Browser, we do not make the guarantee that no one will be able to determine you are using Tor. Rather, the goal is that no one will know what you are using Tor for. Using pluggable transports can make
    208 identifying Tor traffic more difficult, but not impossible.
    209 
    210 ==== Does Tor Browser use a different circuit for each website? ====
    211 In Tor Browser, every domain gets its own circuit. [https://www.torproject.org/projects/torbrowser/design/#identifier-linkability The Design and Implementation of Tor Browser] document has further details regarding this issue.
    212 
    213 ==== Why did my search engine switch to DuckDuckGo? ====
    214 With the release of Tor Browser 6.0.6, we switched to DuckDuckGo as the primary search engine. For a while now, Disconnect has had no access to Google search results which we used in Tor Browser. Disconnect being more of a meta search engine which allows users to choose between different search providers fell back to delivering Bing search results which were basically unacceptable quality-wise.
    215 
    216 ==== Why does my Tor Browser say something about Firefox not working? ====
    217 Tor Browser is built using [https://www.mozilla.org/en-US/firefox/organizations/ Firefox ESR], so errors regarding Firefox may occur. Please be sure no other instance of Tor Browser is already running, and that you have extracted Tor Browser in a location that your user has the correct permissions for. If you are running an anti-virus, please see [https://trac.torproject.org/projects/tor/wiki/org/teams/CommunityTeam/Support#MyantivirusormalwareprotectionisblockingmefromaccessingTorBrowser. My antivirus/malware protection is blocking me from accessing Tor Browser], it is common for anti-virus / anti-malware software to cause this type of issue.
    218 === Tor Messenger ===
    219 ==== Does Tor Project make an application for private chat? ====
    220 Yes! Tor Messenger, though still in beta, is a cross-platform chat program that aims to be secure by default and sends all of its traffic over Tor. It supports a wide variety of transport networks, including XMPP, IRC, Twitter, and others; enables Off-the-Record (OTR) Messaging automatically; has an easy-to-use graphical user interface; and a secure automatic updater.
    221 
    222 See the [https://blog.torproject.org/blog/tor-messenger-beta-chat-over-tor-easily introductory blog post] for more information.
    223 
    224 ==== What platforms is Tor Messenger available on? ====
    225 Tor Messenger (beta) is currently available on Linux, Windows and OSX.
    226 
    227 ==== Where can I download Tor Messenger? ====
    228 While the Tor Messenger remains in beta, the latest downloads can be found on our [https://trac.torproject.org/projects/tor/wiki/doc/TorMessenger wiki].
    229 
    230 === Mobile ===
    231 ==== Can I run Tor on an Android device? ====
    232 Tor on Android is provided by The Guardian Project. More information can be found on the [https://guardianproject.info/apps/orbot/ Orbot] and [https://guardianproject.info/apps/orfox/ Orfox] web pages.
    233 
    234 ==== Who is the Guardian Project? ====
    235 The Guardian Project maintains Tor (and other privacy applications) on Android. More info can be found on the [https://guardianproject.info Guardian Project's webiste].
    236 
    237 ==== Can I run Tor on an iOS device? ====
    238 Please see the [[#CanIrunToronaniOSdevice|answer]] from our [[#MostFrequentlyAskedQuestions|Most Frequently Asked Questions]] list.
    239 
    240 ==== How do I run Tor on Windows Phone? ====
    241 Sorry, there is currently no supported method for running Tor on Windows Phone.
    242 
    243 === GetTor ===
    244 ==== How do I download Tor if the torproject.org is blocked? ====
    245 If you can't download Tor through our [https://www.torproject.org website], you can get a copy of Tor delivered to you via GetTor. GetTor is a service that automatically responds to messages with links to the latest version of Tor Browser, hosted at a variety of locations that are less likely to be censored, such as Dropbox, Google Drive and Github.
    246 
    247 ===== To use GetTor via email =====
    248 Send an email to [mailto:gettor@torproject.org gettor@torproject.org], and in the body of the message simply write “windows”, “osx”, or “linux”, (without quotation marks) depending on your operating system. GetTor will respond with an email containing links from which you can download Tor Browser package, the cryptographic signature (needed for verifying the download) [link to glossary definition of cryptographic signature; instructions for verification], the fingerprint of the key used to make the signature, and the package’s checksum. You may be offered a choice of “32-bit” or “64-bit” software: this depends on the model of the computer you are using; consult documentation about your computer to find out more.
    249 
    250 ===== To use GetTor via Twitter =====
    251 To get links for downloading Tor Browser, send a direct message to [https://www.twitter.com/get_tor @get_tor] with one of the following codes in it (you don't need to follow the account).
    252 {{{
    253 Linux
    254 OSX
    255 Windows
    256 }}}
    257 
    258 ===== To use GetTor via XMPP (Tor Messenger, Jitsi, CoyIM) =====
    259 To get links for downloading Tor Browser, send a message to gettor@torproject.org with one of the following codes in it.
    260 {{{
    261 Linux
    262 OSX
    263 Windows
    264 }}}
    265 
    266 === Connection issues ===
    267 === Censorship ===
    268 === HTTPS ===
    269 ==== When I'm using Tor, can eavesdroppers still see the information I share with websites, like login information and things I type into forms? ====
    270 Tor protects eavesdroppers from learning sites that you visit. However, information sent unencrypted over the Internet using plain HTTP can still be intercepted by exit relay operators or anyone observing the traffic between your exit relay and your destination website. If the site you are visiting uses HTTPS, then the traffic leaving your exit relay will be encrypted, and won't be visible to eavesdroppers. If you are using HTTPS, your website URL will begin with "https://".
    271 
    272 [[Image(https://tb-manual.torproject.org/en-US/media/secure-connections/https.png, 200px)]]
    273 
    274 The following visualization shows what information is visible to eavesdroppers with and without Tor Browser and HTTPS encryption:
    275 
    276 [[Image(https://tb-manual.torproject.org/en-US/svg2.svg, 200px)]]
    277 
    278 === Operator ===
    279 ==== How do I run a middle or guard relay on Debian? ====
    280 1. Run "apt-get install tor" (as root).
    281 2. Make sure your clock, date, and timezone are set correctly. Install the ntp or openntpd (or similar) package to keep it that way.
    282 3. Edit /etc/tor/torrc to look like the following:
    283 {{{
    284 ## The IP address or hostname for incoming connections (leave commented and Tor will guess)
    285 #Address noname.example.com
    286 
    287 ## Set the nickname of this relay
    288 Nickname ididnteditheconfig
    289 
    290 ## Set your own contact info
    291 ContactInfo 0xFFFFFFFF Random Person <nobody AT example dot com>
    292 
    293 ## If you control multiple relays, include then in the family
    294 #MyFamily $keyid,$keyid,...
    295 
    296 ORPort 9001
    297 DirPort 9030
    298 
    299 ## Set your bandwidth rate (leave commented and Tor will run without bandwidth caps)
    300 #RelayBandwidthRate 30 MBytes
    301 #RelayBandwidthBurst 100 MBytes
    302 
    303 ExitPolicy reject *:*
    304 }}}
    305 4. Run "service tor reload" (as root)
    306 5. After your relay connects to the network, it will try to determine whether the ports you configured are reachable from the outside. This step is usually fast, but it may take a few minutes. Look for a log entry in /var/log/syslog such as "Self-testing indicates your ORPort is reachable from the outside. Excellent." If you don't see this message, it means that your relay is not reachable from the outside. You should re-check your firewalls, check that the IP and ports you specified in your torrc are correct, etc.
    307 
    308 When it confirms that it's reachable, it will upload a "server descriptor" to the directory authorities to let clients know what address, ports, keys, etc your relay is using. After a few hours (to give it enough time to propagate), you can query [https://atlas.torproject.org Atlas] to see whether your relay has successfully registered in the network. If it hasn't, re-check firewalls, IP and ports again.
    309 
    310 ==== How do I run an exit relay on Debian? ====
    311 1. Review our [https://trac.torproject.org/projects/tor/wiki/doc/TorExitGuidelines Exit relay guidelines]
    312 2. Run "apt-get install tor" (as root).
    313 3. Make sure your clock, date, and timezone are set correctly. Install the ntp or openntpd (or similar) package to keep it that way.
    314 4. Edit /etc/tor/torrc to look like the following:
    315 
    316 {{{
    317 ## Set the nickname of this relay
    318 Nickname ididnteditheconfig
    319 
    320 ## Set your own contact info
    321 ContactInfo 0xFFFFFFFF Random Person <nobody AT example dot com>
    322 
    323 ORPort 9001
    324 DirPort 9030
    325 
    326 ## The IP address or hostname for incoming connections (leave commented and Tor will guess)
    327 #Address noname.example.com
    328 
    329 ## Set your bandwidth rate (leave commented and Tor will run without bandwidth caps)
    330 #RelayBandwidthRate 30 MBytes
    331 #RelayBandwidthBurst 100 MBytes
    332 
    333 ## If you control multiple relays, include then in the family
    334 #MyFamily $keyid,$keyid,...
    335 }}}
    336 
    337 5. Run "service tor reload" (as root)
    338 6. After your relay connects to the network, it will try to determine whether the ports you configured are reachable from the outside. This step is usually fast, but it may take a few minutes. Look for a log entry in your /var/log/syslog such as "Self-testing indicates your ORPort is reachable from the outside. Excellent." If you don't see this message, it means that your relay is not reachable from the outside. You should re-check your firewalls, check that the IP and ports you specified in your torrc are correct, etc.
    339 
    340 When it confirms that it's reachable, it will upload a "server descriptor" to the directory authorities to let clients know what address, ports, keys, etc your relay is using. After a few hours (to give it enough time to propagate), you can query [https://atlas.torproject.org Atlas] to see whether your relay has successfully registered in the network. If it hasn't, re-check firewalls, IP and ports again.
    341 7. Consider if you'd like to switch to the [https://trac.torproject.org/projects/tor/wiki/doc/ReducedExitPolicy Reduced exit policy].
    342 ==== How do I run a middle or guard relay on FreeBSD or HardenedBSD? ====
    343 1. Run "pkg install tor" (as root).
    344 2. Make sure your clock, date, and timezone are set correctly. Enabling ntpd is suggested.
    345 3. Edit /usr/local/etc/tor/torrc to look like the following:
    346 {{{
    347 ## Set the nickname of this relay
    348 Nickname ididnteditheconfig
    349 
    350 ## Set your own contact info
    351 ContactInfo 0xFFFFFFFF Random Person <nobody AT example dot com>
    352 
    353 ORPort 9001
    354 DirPort 9030
    355 
    356 ## Set your bandwidth rate (leave commented and Tor will run without bandwidth caps)
    357 #RelayBandwidthRate 30 MBytes
    358 #RelayBandwidthBurst 100 MBytes
    359 
    360 ExitPolicy reject *:*
    361 
    362 ## If you control multiple relays, include then in the family
    363 #MyFamily $keyid,$keyid,...
    364 
    365 RunAsDaemon 1
    366 Log notice file /var/log/tor/notices.log
    367 }}}
    368 4. Make sure tor starts on boot by running "sysrc tor_enable=YES" (as root)
    369 5. Run "service tor start" (as root)
    370 6. After your relay connects to the network, it will try to determine whether the ports you configured are reachable from the outside. This step is usually fast, but it may take a few minutes. Look for a log entry in /var/log/tor/notices.log such as "Self-testing indicates your ORPort is reachable from the outside. Excellent." If you don't see this message, it means that your relay is not reachable from the outside. You should re-check your firewalls, check that the IP and ports you specified in your torrc are correct, etc.
    371 
    372 When it confirms that it's reachable, it will upload a "server descriptor" to the directory authorities to let clients know what address, ports, keys, etc your relay is using. After a few hours (to give it enough time to propagate), you can query [https://atlas.torproject.org Atlas] to see whether your relay has successfully registered in the network. If it hasn't, re-check firewalls, IP and ports again.
    373 ==== How do I make sure that I'm using the correct packages on Ubuntu? ====
    374 1. Do not use the packages in Ubuntu's repositories. They are not reliably updated. If you use them, you will miss important stability and security fixes.
    375 
    376 2. Determine your Ubuntu version by running the following command:
    377 {{{
    378 #!shell
    379 lsb_release -c
    380 }}}
    381 
    382 3. As root, add the following lines to /etc/apt/sources.list. Use the version you found in step 2 for <version>.
    383 {{{
    384 deb http://deb.torproject.org/torproject.org <version> main
    385 deb-src http://deb.torproject.org/torproject.org <version> main
    386 }}}
    387 
    388 4. Add the gpg key used to sign the packages by running the following commands:
    389 {{{
    390 #!shell
    391 gpg --keyserver keys.gnupg.net --recv A3C4F0F979CAA22CDBA8F512EE8CBC9E886DDD89
    392 gpg --export A3C4F0F979CAA22CDBA8F512EE8CBC9E886DDD89 | sudo apt-key add -
    393 }}}
    394 
    395 5. Run the following commands to install tor and check its signatures:
    396 {{{
    397 #!shell
    398 sudo apt-get update
    399 sudo apt-get install tor deb.torproject.org-keyring
    400 }}}
    401 
    402 ==== What is a bridge? ====
    403 Bridge relays are Tor relays that are not listed in the public Tor
    404 directory. That means that ISPs or governments trying to block access to the
    405 Tor network can't simply block all bridges. Bridges are useful for Tor
    406 users under oppressive regimes, and for people who want an extra layer of
    407 security because they're worried somebody will recognize that they are
    408 contacting a public Tor relay IP address.
    409 
    410 A bridge is just a normal relay with a slightly different configuration. See
    411 (link to How do I run a bridge) for instructions.
    412 
    413 Several countries, including China and Iran, have found ways to detect and
    414 block connections to Tor bridges. [https://github.com/Yawning/obfs4/blob/master/doc/obfs4-spec.txt Obfsproxy] bridges address this by adding
    415 another layer of obfuscation.
    416 
    417 Setting up an obfsproxy bridge requires an additional software package and
    418 additional configurations. See https://www.torproject.org/docs/pluggable-transports.html.en.
    419 ==== How do I run a obfs4 bridge on Debian? ====
    420 1. Run "apt-get install tor obfs4proxy" (as root).
    421 2. Make sure your clock, date, and timezone are set correctly. Install the ntp or openntpd (or similar) package to keep it that way.
    422 3. Edit /etc/tor/torrc to look like the following:
    423 {{{
    424 ## The IP address or hostname for incoming connections (leave commented
    425 and Tor will guess)
    426 #Address noname.example.com
    427 
    428 ## Set the nickname of this relay
    429 Nickname ididnteditheconfig
    430 
    431 ## Set your own contact info
    432 ContactInfo 0xFFFFFFFF Random Person <nobody AT example dot com>
    433 
    434 BridgeRelay 1
    435 ServerTransportPlugin obfs4 exec /usr/bin/obfs4proxy
    436 ExtORPort auto
    437 ORPort 9001
    438 
    439 ## Set your bandwidth rate (leave commented and Tor will run without
    440 bandwidth caps)
    441 #RelayBandwidthRate 30 MBytes
    442 #RelayBandwidthBurst 100 MBytes
    443 }}}
    444 4. Run "service tor reload" (as root)
    445 5. After your relay connects to the network, it will try to determine
    446 whether the ports you configured are reachable from the outside. This
    447 step is usually fast, but it may take a few minutes. Look for a log
    448 entry in /var/log/syslog such as "Self-testing indicates your ORPort is
    449 reachable from the outside. Excellent." If you don't see this message,
    450 it means that your relay is not reachable from the outside. You should
    451 re-check your firewalls, check that the IP and ports you specified in
    452 your torrc are correct, etc. You should also see the message "Registered
    453 server transport 'obfs4'" indicating that obfs4proxy is functional.
    454 
    455 ==== Should I run an exit relay from home? ====
    456 No. If law enforcement becomes interested in traffic from your exit relay, it's possible that officers will seize your computer. For that reason, it's best not to run your exit relay in your home or using your home Internet connection. Instead, consider running your exit relay in a commercial facility that is supportive of Tor. Have a separate IP address for your exit relay, and don't route your own traffic through it. Of course, you should avoid keeping any sensitive or personal information on the computer hosting your exit relay, and you never should use that machine for any illegal purpose.
    457 === Onions ===
    458 ==== I've heard about websites that are only accessible over Tor. What are these websites, and how can I access them? ====
    459 Websites that are only accessible over Tor are called "onions" and end in the TLD .onion. For example, the DuckDuckGoOnion is https://3g2upl4pq6kufc4m.onion. You can access these websites by using Tor Browser. The addresses must be shared with you by the website host, as onions are not indexed in search engines in the typical way that vanilla websites are.
    460 
    461 ==== What is a .onion? ====
    462 Tor makes it possible for users to hide their locations while offering various kinds of services, such as web publishing or an instant messaging server. Using Tor "rendezvous points," other Tor users can connect to these onion services, each without knowing the other's network identity.
    463 
    464 These services use the special-use tld .onion (instead of .com,.net,.org,etc..) and are only accessible through the Tor network.
    465 
    466 
    467 ==== I cannot reach X.onion! ====
    468 If you cannot reach the onion service you desire, make sure that you have entered the 16-character onion address correctly: even a small mistake will stop Tor Browser from being able to reach the site. If you are still unable to connect to the onion service, please try again later. There may be a temporary connection issue, or the site operators may have allowed it to go offline without warning.
    469 
    470 You can also ensure that you're able to access other onion services by connecting to DuckDuckGo's [http://3g2upl4pq6kufc4m.onion/ Onion Service].
    471 === Misc ===
    472 
    473 ==== I have a compelling reason to trace a Tor user. Can you help? ====
    474 There is nothing the Tor developers can do to trace Tor users. The same protections that keep bad people from breaking Tor's anonymity also prevent us from figuring out what's going on.   
    475 
    476 ==== I'm receiving the error "could not connect to control port Tor" ====
    477 For macOS and Linux: The issue is that a version of TorBrowser was released with a problem/feature that configuration files could not cope with space-characters in pathnames.
    478 Unfortunately macOS likes to store configuration data in a folder called "$HOME/Library/Application[SPACE]Support" - and there are a lot of other directory names with spaces in them, in your OSX Library folder.
    479 I can't recall precisely what I did to fix this, other than to manually check for anything Tor-related in my Library folder:
    480 find ~/Library/ | egrep -i 'tor(project|browser)'
    481 ...and delete it; subsequent versions of the browser will stop picking up old, poisonous configuration files that way. DO NOT do this blindly because it will delete your bookmarks too.  Copy those to a safe place, first.
    482 [See https://tor.stackexchange.com/questions/13119/mac-osx-10-12-sierra-tor-cannot-connect-to-control-port-mac-os-sierra-fix/13288#13288 for one answer]
    483 xxx I need to test this on macOS before we publish it cause I don't know if it's still accurate
    484 
    485 ==== Can I use Tor with bittorrent? ====
    486 We do not recommend using Tor with bittorrent. For further details, please see our [https://blog.torproject.org/blog/bittorrent-over-tor-isnt-good-idea blog post on the subject].
    487 
    488 ==== The files on my computer have been locked, and someone is demanding I download Tor Browser to pay a ransom for my files! ====
    489 We are so sorry, but you have been infected with malware. The Tor Project did not create this malware. The malware authors are asking you to download Tor Browser presumably to contact them anonymously with the ransom they're demanding from you.
    490 If this is your first introduction to Tor Browser, we understand that you might think we're bad people who enable even worse people. But please consider that our software is used every day for a wide variety of purposes by ​human rights activists, journalists, domestic violence survivors, whistleblowers, law enforcement officers, and many others. Unfortunately, the protection that our software can provide to these groups of people can also be abused by criminals and malware authors. The Tor Project does not support or condone the use of our software for malicious purposes.
    491  
    492 
    493 ==== Does Tor keep logs? ====
    494 Tor doesn't keep any logs that could identify a particular user. We do take some safe measurements of how the network functions, which you can check out here: metrics.torproject.org.
    495 
    496 ====  Does Tor Project offer email service or other privacy protecting web services? ====
    497 No, we don't provide any online services. A list of all of our software projects can be found on our [https://www.torproject.org/projects/projects.html.en projects page].
    498 
    499 ==== Can I use the Tor logo in my product? ====
    500 You can read all about that on our [https://www.torproject.org/docs/trademark-faq.html Trademark faq page].
    501 
    502 ==== I'm having a problem updating or using Vidalia ====
    503 Vidalia is no longer maintained or supported. A large portion of the features Vidalia offered have now been integrated into Tor Browser itself.
    504 
    505 ==== Does the Tor Project offer hosting? ====
    506 No, the Tor Project does not offer hosting services.
    507 
    508 ==== Can I change the number of hops Tor uses? ====
    509 Right now the path length is hard-coded at 3 plus the number of nodes in your path that are sensitive. That is, in normal cases it's 3, but for example if you're accessing an onion service or a ".exit" address it could be more.
    510 
    511 We don't want to encourage people to use paths longer than this as it increases load on the network without (as far as we can tell) providing any more security. Also, using paths longer than 3 could harm anonymity, first because it makes [http://freehaven.net/anonbib/#ccs07-doa "denial of security"] attacks easier, and second because it could act as an identifier if only a small number of users have the same path length as you.
    512 
    513 ==== How can I share files anonymously through Tor? ====
    514 Many exit nodes are configured to block certain types of file sharing traffic, such as bittorrent. Bittorrent in specific is [https://blog.torproject.org/blog/bittorrent-over-tor-isnt-good-idea not anonymous over Tor].
    515 
    516 For sharing files through Tor, [https://onionshare.org/ OnionShare] is a good option.
    517 
    518 ==== Can I use a VPN with Tor? ====
    519 Generally speaking, we don't recommend using a VPN with Tor unless you're an advanced user who knows how to configure both in a way that doesn't compromise your privacy. You can find more detailed information about Tor + VPN here. https://trac.torproject.org/projects/tor/wiki/doc/TorPlusVPN
    520 
    521 ==== How do I volunteer with Tor Project? ====
    522 Please see our [https://www.torproject.org/getinvolved/volunteer.html.en volunteering page] for how to get involved!
     22For content changes, you can open a trac ticket and choose the component:
     23```Community/Tor Support```.
    52324
    52425
    52526== Contact ==
     27
    52628Don't see your question answered here? The best way to contact the Tor support team is to reach out to us on [https://www.torproject.org/about/contact.html.en#irc IRC in #tor on OFTC]. If you've never been on IRC before, [https://wiki.mozilla.org/IRC here are some instructions to get started]. These instructions are for a Mozilla IRC server, so instead of irc.mozilla.org you'll use OFTC. The OFTC server addresses are: irc.oftc.net:6667 (alternative ports: 6668-6670, 7000) or  irc.oftc.net:6697 for SSL (alternative port: 9999) (we recommend SSL).
    52729
     
    52931
    53032==== How do I reach the Tor Project press person? ====
     33
    53134Sending an email to press@torproject.org is the best way to reach a press person.
    53235
    53336==== How do I report a bug or some other issue? ====
     37
    53438Bug reporting is done through filing tickets on our [https://trac.torproject.org bug tracker].  Unless it is a security bug, then email tor-security@lists.torproject.org.
     39
     40
     41== Resources ==
     42
     43[https://tb-manual.torproject.org/en-US/ Tor Browser Manual] with step-by-step instructions on downloading and using Tor Browser. If you're a brand new Tor Browser user, start here!
     44
     45[https://trac.torproject.org/projects/tor/wiki/doc/community/glossary Glossary of terms about and related to Tor]