wiki:org/teams/CommunityTeam/Support

Version 111 (modified by emmapeel, 9 months ago) (diff)

testing query

Support Portal

Documentation about Support portal.

Main ticket

#24129 - support.torproject.org work

New content cycle

  • We aim to update support.torproject.org once a month, starting on the 10th.
  • Community liaison (ggus) will bring the content to change.
  • Localization coordinator (emmapeel) and community liaison will ask others to review the modifications and then update the website.
  • Localization coordinator update translations in Transifex.

Reference: Community Team thread 201807

How to submit content changes

For content changes, you can open a trac ticket and choose the component: Community/Tor Support. Current tickets:

Ticket Status Summary Owner Reporter
No tickets found

Contact

Don't see your question answered here? The best way to contact the Tor support team is to reach out to us on IRC in #tor on OFTC. If you've never been on IRC before, here are some instructions to get started. These instructions are for a Mozilla IRC server, so instead of irc.mozilla.org you'll use OFTC. The OFTC server addresses are: irc.oftc.net:6667 (alternative ports: 6668-6670, 7000) or irc.oftc.net:6697 for SSL (alternative port: 9999) (we recommend SSL).

Once you get connected and create a nickname, you can join the channel #tor. More info on getting started on IRC. and here's some info on IRC conventions and etiquette. Once you're on the channel, simply ask your question, be patient, and whoever is available will help you

How do I reach the Tor Project press person?

Sending an email to press@… is the best way to reach a press person.

How do I report a bug or some other issue?

Bug reporting is done through filing tickets on our bug tracker. Unless it is a security bug, then email tor-security@….

Resources

Tor Browser Manual with step-by-step instructions on downloading and using Tor Browser. If you're a brand new Tor Browser user, start here!

Glossary of terms about and related to Tor

Tickets

Ticket Status Summary Owner Reporter
#31431 new Update or deprecate verifying-signatures.html.en hiro shrike
#31069 assigned Create onion auth entry in support.torproject.org ggus antonela
#30080 assigned support portal: keep anchor when changing language hiro emmapeel
#29963 needs_information Allow browser Find (Ctrl+F) on support.torproject.org hiro cypherpunks
#29502 new Glossary on the support portal should be moved to the main menu hiro emmapeel
#29075 new Sort support glossary by target language hiro traumschule
#28549 assigned Add missing FAQ questions to support.tpo traumschule
#28499 assigned tb-manual: create redirects for old resources hiro emmapeel
#28488 needs_review Fix absolute paths on lektor-staging.torproject.org phoul traumschule
#28065 accepted Tor web docs hiro hiro
#27562 new Detect the locale and automatically serve the language specific support portal hiro sukhbir