wiki:org/teams/CommunityTeam/issues

Version 7 (modified by cypherpunks, 2 months ago) (diff)

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User queries and issues

Tor Browser

Errors / Bugs:

General

 Error message   Error Description Likely cause
500 Internal Server Error  On certain sites, using Tor, users get this message.   Website blocking Tor users, or not functioning at all (server-side issue)
-- Users running test Tor network settings report that it says "connecting" for hours.  --
captcha saying too much automated query Users are sometimes blocked by websites  Exit blocked by Google and/or CloudFlare (check browser too)
-- Tor Browser 7.0.10 : NoScript is on the right of the screen (it is on the right from previous update only)

Linux users

 Error message   Error Description Likely cause
 502 Bad Gateway 
 nginx/1.10.3 
While browsing to a new site, the page shows error instead. Website blocking Tor users, or not functioning at all (linux-only?)

Windows users:

Windows users seem to be facing the maximum number of issues.

Version  Error message   Error Description
Win 8, 64 bit  -- Browser is crashing on window to choose the download location after pressing Save file. On the event logs, crashes are related to ntdll.dll and mozglue.dll (firefox.exe blocked from accessing explorer.exe)
Win 10, 64 bit Message of insufficient permissions. Tor Browser 7.5a8 will not run on Win10 x 64 after the last "Fall update". (it's a lie)
Win 10, 64 bit Tor Browser does not have permission to access the profile. Please adjust your file system permissions and try again. When users start the program, they receive this error message (installed as admin, run as user?)
Win 10 -- After turning off Trusteer, Windows 10 Firewall, and Defender Virus protection, Tor will still not launch. (turning off Trusteer doesn't help, only removal)
Win 8 Establishing a tor circuit failed (connection refused - 185.129.62.62:9001) users trying to run tor for the first time after downloading on Win 8 are facing this error. (firewall?)

Mac users

Version  Error message   Error Description
Win 8, 64 bit  -- Browser is crashing on window to choose the download location after pressing Save file. On the event logs, crashes are related to ntdll.dll and mozglue.dll (mac users?)

Video streaming

  • Many users report issues with certain video streaming sites. The video player box opens, but videos don't stream. (because tor is slow, but cache is disabled)
  • Users face problems with accessing country restricted videos on YouTube. When users use the ExitNodes and set the country, the browser and other sites like DNS leak test can see the new IP, but YouTube still says the video is not available. (of course, it has a cookie)

Privacy related doubts/issues:

  • Some users report trust issues with Tor following Mozilla and updating to Firefox 57. (what?)
  • Some users wonder if there is any way to set the identity to non random to avoid getting blocked from certain places. (ticket?)
  • A lot of users have concerns about Google knowing that they are using Tor, and that Google captchas may give away their IPs. (give away IPs of exit nodes?)

User demands and suggestions

  • Tor Browser update to the Firefox 57 Quantum baseline (bullshit)
  • Tor Browser for iPhones. (for NSA)
  • level 3 content sandboxing in FF 57 patched to work with Linux Tor Browser

Tor Birdy

Mobile

Operators